Hi, I got a free pod. My package allows me 3. I need a 2nd one as I’m having issues with connection in the bedroom. How do I get another pod sent out,? I can’t face a phone call
I’ve had my installation since 13th Feb and the package includes standard Netflix which has been working fine. Yesterday I got an email from Netflix to say it has not been possible to bill my subscription via Virgin media so it’s been cancelled. I ca...
Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. Now booked again for 13th but still no cable so will no doubt be moved again. Can’t get an answer from anyone if it’s even been ordered....
How do you contact complaints? They’ve told me in writing following my complaint that they are very sorry for my failed installations and the reasons clearly are all their fault as they admitted but haven’t offered me any compensation. aside from £20...
We had the same issue. Our original install date couldn’t go ahead as the cabling was there. We finally got it installed 17 days later but they have now told me I’m not entitled to the £5 per day compensation as I don’t qualify , no reason given , an...
Engineer just left . Luckily we got a little gem called George who managed to find a cable in the road and turn it on at the box and basically set it up for us so thanks to him we are now installed
Thanks David, I’ve heard nothing and I believe the outside engineer is supposed to contact you before they come so it’s clear 13th will come and the installer will arrive again to leave straight away because the outside cable hasn’t been done . I wil...
