mattcodling
On our wavelength
Joined 3 years ago
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Re: Connection dropping out
Downstream info: 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 306000000 3.4 41 QAM 256 22 2 146000000 6.1 40 QAM 256 2 3 154000000 5.9 40 QAM 256 3 4 162000000 5.5 40 QAM 256 4 5 170000000 5.1 40 QAM 256 5 6 178000000 4.8 40 QAM 256 6 7 186000000 4.6 40 QAM 256 7 8 194000000 4.6 40 QAM 256 8 9 202000000 4.7 40 QAM 256 9 10 210000000 4.8 40 QAM 256 10 11 218000000 4.7 41 QAM 256 11 12 226000000 4.4 41 QAM 256 12 13 234000000 4.1 41 QAM 256 13 14 242000000 4 41 QAM 256 14 15 250000000 3.9 41 QAM 256 15 16 258000000 4.1 41 QAM 256 16 17 266000000 4.1 41 QAM 256 17 18 274000000 4 41 QAM 256 18 19 282000000 4 41 QAM 256 19 20 290000000 4.2 41 QAM 256 20 21 298000000 3.9 41 QAM 256 21 22 314000000 3.3 41 QAM 256 23 23 322000000 3.2 41 QAM 256 24 24 330000000 3 41 QAM 256 25 25 370000000 2.4 41 QAM 256 26 26 378000000 2.1 41 QAM 256 27 27 386000000 1.7 41 QAM 256 28 28 394000000 1.5 41 QAM 256 29 29 402000000 1.3 41 QAM 256 30 30 410000000 1.6 41 QAM 256 31 31 418000000 1.8 41 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 0 0 2 Locked 40 0 0 3 Locked 40 0 0 4 Locked 40 0 0 5 Locked 40 0 0 6 Locked 40 0 0 7 Locked 40 0 0 8 Locked 40 0 0 9 Locked 40 0 0 10 Locked 40 0 0 11 Locked 41 0 0 12 Locked 41 0 0 13 Locked 41 0 0 14 Locked 41 0 0 15 Locked 41 0 0 16 Locked 41 0 0 17 Locked 41 0 0 18 Locked 41 0 0 19 Locked 41 0 0 20 Locked 41 0 0 21 Locked 41 0 0 22 Locked 41 0 0 23 Locked 41 0 0 24 Locked 41 0 0 25 Locked 41 0 0 26 Locked 41 1 0 27 Locked 41 0 0 28 Locked 41 0 0 29 Locked 41 0 0 30 Locked 41 1 0 31 Locked 41 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 39 -5.9 17385079 0 Upstream: 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 39.5 5120 QAM 64 1 1 43100000 39.5 5120 QAM 64 2 2 36600000 39.3 5120 QAM 64 3 3 30100000 38.8 5120 QAM 64 4 4 23600000 38.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 7 10.4 34.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 7 OFDMA 208 74000000 0 0Re: Connection dropping out
Got a little further after a reboot through web console. I'm seeing these critical messages from the last few days in the network log: This could just be extra noise for all I know. Have blanked out MAC. Time Priority Description 14-05-2024 11:56:12 notice GUI Login Status - Login Success from LAN interface 14-05-2024 10:46:10 notice REGISTRATION COMPLETE - Waiting for Operational status 14-05-2024 10:46:06 notice US profile assignment change. US Chan ID: 7; Previous Profile: 13; New Profile: 11 13.;CM-MAC=xxxxx;CMTS-MAC=xxxxxCM-QOS=1.1;CM-VER=3.1; 14-05-2024 10:46:01 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xxxxxCMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1; 14-05-2024 10:45:53 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xxxxxx35;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 14-05-2024 10:45:51 notice Honoring MDD; IP provisioning mode = IPv4 14-05-2024 10:45:28 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 14-05-2024 10:45:27 critical Cable Modem Reboot because of - unknown 13-05-2024 14:08:48 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=xxxxCMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 13-05-2024 14:08:48 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 13-05-2024 14:07:40 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 11-05-2024 01:17:45 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxxxxCMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 05-05-2024 08:26:17 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.1; 02-05-2024 17:32:30 critical Cable Modem Reboot because of - Reboot Timezone Change 02-05-2024 17:32:30 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 02-05-2024 17:29:17 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xxxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 02-05-2024 17:29:17 critical Cable Modem Reboot because of - pin-resetConnection dropping out
Hello, Recently my VM connection has been dropping out every now and then. It only drops out very shortly but it’s obviously not ideal. This never used to happen. I’ve reset the router twice which seemed to fix the issue temporarily, but I shouldn’t need to keep doing this. tried to speak with VM support but it’s impossible to just get an engineer out. Anyone able to assist on how to just organise an engineer? I pay a lot for my service and don’t need the hassle of speaking with someone for an hour to get one booked. thanks
