oracle57
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Re: Intermittent Signal in Area with errors indicated in logs
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 43 5120 QAM 64 5 1 43100000 43 5120 QAM 64 6 2 36600000 43.8 5120 QAM 64 7 3 30100000 44.5 5120 QAM 64 8 4 23600000 44.3 5120 QAM 64 11 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 4 28 0 1 ATDMA 0 4 10 0 2 ATDMA 0 4 10 0 3 ATDMA 0 4 25 0 4 ATDMA 0 4 8 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 38.5 2K QAM 256 3.1 Upstream channels0Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 467000000 10.1 41 QAM 256 8 2 427000000 10.2 41 QAM 256 3 3 435000000 10.1 41 QAM 256 4 4 443000000 10 41 QAM 256 5 5 451000000 10 41 QAM 256 6 6 459000000 10 41 QAM 256 7 7 475000000 10.1 41 QAM 256 9 8 483000000 9.7 41 QAM 256 10 9 491000000 9.2 41 QAM 256 11 10 499000000 8.8 41 QAM 256 12 11 507000000 8.5 41 QAM 256 13 12 515000000 8.6 41 QAM 256 14 13 523000000 8.6 41 QAM 256 15 14 531000000 8.7 41 QAM 256 16 15 539000000 8.6 41 QAM 256 17 16 547000000 8.3 41 QAM 256 18 17 555000000 7.9 41 QAM 256 19 18 563000000 7.4 40 QAM 256 20 19 571000000 7.1 40 QAM 256 21 20 579000000 7.1 40 QAM 256 22 21 587000000 7.1 40 QAM 256 23 22 595000000 6.9 40 QAM 256 24 23 603000000 6.6 40 QAM 256 25 24 611000000 6.3 40 QAM 256 26 25 619000000 6.1 40 QAM 256 27 26 627000000 6.1 40 QAM 256 28 27 635000000 6.1 40 QAM 256 29 28 643000000 6.2 40 QAM 256 30 29 651000000 6.4 40 QAM 256 31 30 659000000 6.7 40 QAM 256 32 31 667000000 7.3 40 QAM 256 33 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 12002 3476 2 Locked 41 33 19 3 Locked 41 33 18 4 Locked 41 10 14 5 Locked 41 15 1976 6 Locked 41 3 0 7 Locked 41 13 964 8 Locked 41 2 0 9 Locked 41 6 20 10 Locked 41 7 977 11 Locked 41 7 985 12 Locked 41 17 966 13 Locked 41 8 21 14 Locked 41 5 21 15 Locked 41 76 912 16 Locked 41 10 13 17 Locked 41 9 25 18 Locked 40 54 945 19 Locked 40 44 942 20 Locked 40 16 15 21 Locked 40 12 13 22 Locked 40 16 26 23 Locked 40 17 14 24 Locked 40 26 34 25 Locked 40 30 59 26 Locked 40 36 80 27 Locked 40 34 23 28 Locked 40 28 36 29 Locked 40 24 33 30 Locked 40 25 71 31 Locked 40 18 70 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 41 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 41 Locked 39 4.9 1568670166 193740Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
This still seems to be a problem - Network Log Time Priority Description 09-10-2025 08:49:19 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:49:13 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:49:13 critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:48:55 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:48:52 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:48:52 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:47:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:59 warning TCS Partial Service;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:42 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:42 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:40 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:39 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:38 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:38 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:23 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:21 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:20 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:18 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:16 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:46:03 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:59 warning MDD message timeout;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:50 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:49 warning MDD message timeout;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:45 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:28 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:27 warning MDD message timeout;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:26 warning RCS Partial Service;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:21 critical No Ranging Response received - T3 time-out;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:17 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 09-10-2025 08:45:16 warning MDD message timeout;CM-MAC=00:;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 08-10-2025 15:40:36 notice GUI Login Status - Login Success from LAN interface0Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
I have now done the requested Factory Reset to the V5 router. It has sort of worked, I think! Reset went ok and I configured everything. I finished and did a final Service Status check to be told that Last updated today, 04:24 pm. Intermittent signal in your area We’re looking into it. Check back here after 24 hours, and if there’s still an issue we’ll help you book an engineer. At least it wasn't Unable to Connect message, but once again I am slightly unclear if there is a fault with the cabling to our house - not the equipment inside. There has been a lot of work being carried out over the past few months with adjacent BT cabling. Virgin Media were at the road cabinet on the 19th and 22nd of this month to fix issues.13Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
Hi, There was an area issue and this was apparently being fixed on the 22 September. Since then I have received a number of SMS texts stating there is an intermittent issue with my line and 2 asking me to book an engineer - the links of which does not work. I have also contacted, on-line, the support desk, of which they could not answer where these text came from. As stated the last 48 hours have been stable so I am now surprised with what you are seeing. I will Factory Reset as requested just in case this helps...7Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
Well it's been 48 hours since reporting this on here and as luck would have it I have had no errors. So 3 weeks of box rebooting by itself at random times daily, thousands of Pre/Post RS errors and network logs filling up with Sync errors to relative stability with a constant speed. Service Status still getting the message We can’t connect to the broadband kit in your home (even after reboot so must be an issue somewhere as never had this before). Afraid now to do anything as at least I have some sort of service!67Views0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 411000000 4 42 QAM 256 1 2 419000000 3.9 42 QAM 256 2 3 427000000 3.9 41 QAM 256 3 4 435000000 4 41 QAM 256 4 5 443000000 4 42 QAM 256 5 6 451000000 4.2 42 QAM 256 6 7 531000000 2.7 41 QAM 256 16 8 539000000 2.6 41 QAM 256 17 9 547000000 2.3 41 QAM 256 18 10 555000000 2.1 41 QAM 256 19 11 563000000 2 41 QAM 256 20 12 571000000 1.8 41 QAM 256 21 13 579000000 1.7 41 QAM 256 22 14 587000000 1.4 41 QAM 256 23 15 595000000 1.2 41 QAM 256 24 16 603000000 1 40 QAM 256 25 17 611000000 0.8 40 QAM 256 26 18 619000000 0.6 40 QAM 256 27 19 627000000 0.7 40 QAM 256 28 20 635000000 0.8 40 QAM 256 29 21 643000000 0.9 40 QAM 256 30 22 651000000 0.9 40 QAM 256 31 23 659000000 0.9 40 QAM 256 32 24 667000000 1.2 40 QAM 256 33 25 675000000 1.5 40 QAM 256 34 26 683000000 1.7 40 QAM 256 35 27 691000000 1.7 40 QAM 256 36 28 699000000 1.9 40 QAM 256 37 29 707000000 1.9 40 QAM 256 38 30 715000000 1.9 40 QAM 256 39 31 723000000 1.7 40 QAM 256 40 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 3602 1437 2 Locked 42 7 19 3 Locked 41 4 11 4 Locked 41 9 20 5 Locked 42 8 19 6 Locked 42 4 21 7 Locked 41 5 21 8 Locked 41 8 16 9 Locked 41 12 15 10 Locked 41 12 23 11 Locked 41 14 25 12 Locked 41 11 29 13 Locked 41 10 14 14 Locked 41 13 16 15 Locked 41 17 16 16 Locked 40 13 24 17 Locked 40 25 11 18 Locked 40 25 13 19 Locked 40 22 10 20 Locked 40 21 25 21 Locked 40 28 16 22 Locked 40 20 26 23 Locked 40 29 12 24 Locked 40 22 19 25 Locked 40 17 15 26 Locked 40 10 18 27 Locked 40 17 15 28 Locked 40 12 11 29 Locked 40 12 17 30 Locked 40 16 25 31 Locked 40 16 16 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 41 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 41 Locked 0 -1.2 1437543742 1259Views0likes0CommentsIntermittent Signal in Area with errors indicated in logs
I have been having issues with my broadband for several weeks. Virgin Media keep stating there is an intermittent signal error and wait for 24hrs. At that point they state there is no issue. This morning, on checking the Service Status I got the message We can’t connect to the broadband kit in your home After reboot and doing a Service Status check I was presented with Intermittent signal in your area. Check back in 24 hrs I then received a text informing me an issue had been found and to book the time for an engineer visit. The link took me to the Service Status page and once again informed Intermittent signal in your area. Check back in 24 hrs. This has happened several times over the last week. Do I require an engineer visit? Any assistance would be appreciated. Prior to rebooting I pulled the overnight logs:196Views0likes15CommentsRe: Intermittent Signal in Area with errors indicated in logs
Network Log Time Priority Description 25-09-2025 22:07:14 notice GUI Login Status - Login Success from LAN interface 25-09-2025 21:47:32 notice GUI Login Status - Login Success from LAN interface 25-09-2025 20:30:12 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:29:57 notice CM-STATUS message sent. Event Type Code: 23; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:29:52 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1. 25-09-2025 20:29:52 notice CM-STATUS message sent. Event Type Code: 22; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:29:52 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:29:52 notice CM-STATUS message sent. Event Type Code: 23; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:29:49 warning TCS Partial Service;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:28:55 critical No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 20:28:52 warning MDD message timeout;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 12:06:53 notice REGISTRATION COMPLETE - Waiting for Operational status 25-09-2025 12:06:42 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 12:06:39 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 12:06:37 notice Honoring MDD; IP provisioning mode = IPv4 25-09-2025 12:06:31 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 25-09-2025 12:06:29 critical Cable Modem Reboot because of - HW or Power-On Reset1View0likes0CommentsRe: Intermittent Signal in Area with errors indicated in logs
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 43.8 5120 QAM 64 5 1 43100000 44 5120 QAM 64 6 2 36600000 43.8 5120 QAM 64 7 3 30100000 43.8 5120 QAM 64 8 4 23600000 43.5 5120 QAM 64 11 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 3 0 1 ATDMA 0 0 5 0 2 ATDMA 0 0 6 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 4 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 39.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 3 02Views0likes0Comments