Forum Discussion

oracle57's avatar
oracle57
Dialled in
10 days ago

Pixelation on Portrait Artist of the Year on Sky Arts

We have exactly the same, and it seems a few others are also experiencing this issue... Pixelation on Portrait Artist of the Year on Sky Arts from recording @ 01:59. Only on recording and only Portrait Artist of the Year.  All other recordings are OK.  Have had to watch it on catch-up instead.

7 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    Can you watch Sky Arts live, OK? How about if you pause it and view it slightly delayed?

  • Firstly I did not raise this as a stand alone discussion, it was part of another discussion regarding the same issue.  It was a comment on another post and was intended to aid any investigation.  1 occurrence could be the V6 box, 2 independent occurrences becomes a bit less likely, above this (as in this case) might show a route cause of the issue. 

    As stated our experience is that is is only occurring on this recording.  Live works (at the moment) as does all other recordings and pausing.  We have not tried it @01:59 for obvious reasons. That's why we are recording it!  The pixilation starts about 30 minutes in, so would make it about 02:30 at recording time.  This has only started within the last 2-3 weeks.

    • japitts's avatar
      japitts
      Very Insightful Person

      As stated our experience is that is is only occurring on this recording....This has only started within the last 2-3 weeks

      I recorded the 2am showing of Portrait Artist this week on my V6. The recording was perfect, with no pixellation evident.

      • oracle57's avatar
        oracle57
        Dialled in

        So far all this weeks recordings I have done of Portrait Artist of the Year, on various Sky channels and at various time, have all recorded without a glitch.  I was waiting until the last one records tonight before making any posts. 

        Just for clarification we have had Virgin Media (NTL) for a very long time. There is nothing electrical on or charging in the vicinity of the V6 box and all other equipment (TV, DVD etc.) are switched off overnight. It was only this one program that exhibited the pixelation, and only the 02:00 broadcast of it, hence not raising a stand alone discussion. We have other recordings done at a similar time that view with no trouble. One, therefore, must assume that we are actually recording the source that is pixelated, and the source is being corrupted up the line somewhere

        Yes we could record the show at a different time, but the V6 box chose that time as part of a Series Record, we did watch the episodes on demand. But that does not get away from the fact that there was an issue somewhere that corrupted the signal. Hence reporting, not the ‘natural "me too" instinct’ to complain as implied..

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi artyrambler and oracle57,

      We are very sorry for any inconvenience caused by this.

      This should be available to view on demand. 

      If you have any further questions, please pop back to us and we'd be happy to help.