WhiteHartMart
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Re: 350 Box Stuck on Welcome Screen
Thank you - yea reporting a fault option just didn't get me to a human - ended up going to the billing option and after a 20 minute hold or so spoke to someone who tried to help. End result is a technician visit is needed so will hopefully get this sorted later in the week.486Views1like2Comments350 Box Stuck on Welcome Screen
Have this issue as many seem to have had on here. Tried all the resets, holding down button options etc and no joy. Welcome screen showing and solid orange light. Called Virgin and just get directed to a text link to troubleshoot - the link in the text just goes to a blank page so is of no use. Have been trying to get through to any department at all to speak to someone using 150 but just seem to get directed to automated support which is of no use. Do Virgin have any humans to speak to?? Can someone investigate please - customer support so far seems far less that I'd expect from a company expecting me to renew at £100+ pm in March 😞Solved511Views0likes4Comments