mervynburrows
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Joined 3 years ago
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Re: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
A year has just about gone by since this was flagged up and still virgin spouting the same bullsxxt about time this was addressed as I still delete my call log every day to prevent it filling up.1.1KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
We need a public response not a PM as there are many customers suffering the same problem. Given this issue has been known about since at least June 2022 it’s a total disgrace that this has not been resolved.932Views1like32CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
As I understand it the problem is with the hub not the phone connected to it . This has been known since June Virgin are not capable of sorting it out and need to go back to the hub manufacturer to initiate a update. I have to delete about 10 no number calls each day.1.2KViews1like6CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
I think ASAP means it will take well into next year as virgin were first advised of this problem back in June and have failed miserably to fix the problem. I am just erasing all calls daily to clear the log.1KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Virgin were informed of this problem in June so have had plenty of time to sort this out but seem incapable of recognising the issue. I doubt changing your number would make any difference as it appears to be a problem with the hub 5 calling any connected phone as many customers are having the same issue. About time virgin got to grips with this. I have to go into my call log each day and clear all the calls which always appear at regular intervals but at least my phone is working unlike others in this area.816Views1like3CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
They have known about this since June. I have to go into the call log each day and delete all the no number calls. Virgin are incapable of fixing this problem and will offer any lame excuse and won’t reply on open messages but just switch to private messaging as a cover up. I expect it’s a bug in the hub 5 hardware and it’s beyond them to make any changes to the device.964Views1like4Comments