I still need help I turned my hub box from the box on and off still no luck I did a diagnostic again this is what comes   

The latest software on my iPhone is 12.5.5 and I have installed and reinstalled the app still not working and I did network diagnostic on my box and the port configuration failed.

They are both the same vm’s

Hi I’ve just had a look at this post and I’m having the same problem my v6 box IP address is different to my iPhone.  Can you help it’s been going on for a long time 

  I have problems with watching programmes on my iPhone I get messages shown above I’ve tried switching both boxes (broadband and v6) on an off still nothing happens I tried to rescan nothing happens I have exclamation mark on side of remote control ...