ContributionsMost RecentMost LikesSolutionsRe: Unable to search using letters Hi Megan Thank you for your message. The issue is that the keyboard is not appearing at all - this screen appears (photo attached) but pushing the down arrow, the 'OK' button, etc. does not make the keyboard appear. If I type where it says 'Start your search' it only shows numbers, not letters. Many thanks Re: Unable to search using letters Hi Dave Thank you - I have done a factory reset, but the keyboard is still not appearing. Is there a setting that I need to change? It is very odd, as the TV / remote are otherwise working OK. Many thanks Re: Unable to search using letters Hi Dave Thank you for your reply. However, it seems to be an issue with typing using the remote generally, e.g. when I try to type in the WiFi password it also only shows numbers. When I use the search function, the usual keyboard is not appearing at all, so there is no option to switch from numbers to letter. Unable to search using letters Hi all The search function on my 360 box isn't working properly and only allows me to search using numbers - there doesn't seem to be a way to search using letters. Is there a setting that I need to change to fix this?