Forum Discussion

PinkZeppelin11's avatar
PinkZeppelin11
Joining in
3 years ago

Unable to search using letters

Hi all

The search function on my 360 box isn't working properly and only allows me to search using numbers - there doesn't seem to be a way to search using letters. Is there a setting that I need to change to fix this?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi PinkZeppelin11 

    It sounds like you may have the shift key on the left hand side set  to numerical instead of alphabetic.

    It's the button(123) to the left on the number 4 which should change to ABC when you highlight it and press OK

    • PinkZeppelin11's avatar
      PinkZeppelin11
      Joining in

      Hi Dave

      Thank you for your reply. However, it seems to be an issue with typing using the remote generally, e.g. when I try to type in the WiFi password it also only shows numbers. When I use the search function, the usual keyboard is not appearing at all, so there is no option to switch from numbers to letter.

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi again PinkZeppelin11 

        Have you tried rebooting the 360?

        If that doesn't fix it then try a factory reset. It's actually misnamed and only a partial system reset and not a complete factory reset. 

        To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. You are given 2 options

        Keep Recordings
        Format Disk

        Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.