Forum Discussion
- newapolloVery Insightful Person
It sounds like you may have the shift key on the left hand side set to numerical instead of alphabetic.
It's the button(123) to the left on the number 4 which should change to ABC when you highlight it and press OK
- PinkZeppelin11Joining in
Hi Dave
Thank you for your reply. However, it seems to be an issue with typing using the remote generally, e.g. when I try to type in the WiFi password it also only shows numbers. When I use the search function, the usual keyboard is not appearing at all, so there is no option to switch from numbers to letter.
- newapolloVery Insightful Person
Hi again PinkZeppelin11
Have you tried rebooting the 360?
If that doesn't fix it then try a factory reset. It's actually misnamed and only a partial system reset and not a complete factory reset.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. You are given 2 options
Keep Recordings
Format DiskChoose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.
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