Dean_J_65
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Re: High ping an packet loss (Modem Mode)
Yeah I did a few tests and this appears to be the crux of it. When I had a constant download even down to 2mbps it brought the latency down a lot, didn't seem to like being at 1mpbs tho for whatever reason. It's such a shame that the virgin network operates like this. I swapped my network over to Unifi (which ive been putting off for along time as Pfsense is superior in nearly all ways) and the issue has got better, not down to the level i'd like but probably within range, kind of feels like they might have some background into this issue that Pfsense and the way it handles the requests... Far above my level of understanding. New IP with Unifi Gateway... https://www.thinkbroadband.com/broadband/monitoring/quality/share/41ff26b0b95866d7a7a73e4644ec19c45b454790High ping an packet loss (Modem Mode)
Hoping someone might be able to help, please read all before answering as some key context needed... I've been with Virgin Media on and off for years. When we moved to our new house around 2.5 years ago it didn't have a Virgin line so we had a brand new line put in. It worked great with my current setup for about 6 months before we started to experience severe latency/ ping spike issues. These got so bad that I swapped away from virgin for a few months and sent back the router. With the new provider (copper line best available where we live) all the latency was gone but the speeds obviously horrific. I then signed back up for Virgin, praying it would be better however the latency issues were still there. For a few weeks I had the two lines running side by side on a failover and used the copper line as priority for most evenings when the Virgin connection got worse however paying for 2 lines isn't a sustainable option. After a few weeks the hub kept disconnecting entirely so I finally managed to get an engineer round who diagnosed a faulty splitter. The splitter was replaced and they tested the line and said all was fine. Unsurprisingly the latency issue are still here, it’s now been at least 4 months since then on my new contract and I still cant get this resolved. My system isnt very standard, it is comprised of a Pfsense firewall, switches, servers, NAS boxes with hardwired RJ45 Cat6 throughout the house and multiple Unifi AP’s. I put any ISP hub into modem mode and feed it straight into my system. I do alot of LAN networking around the house. I can quantify that it’s not my network as It worked well for 6 months when we first moved in It works well with other ISP incomer It dosent matter if the hub is in modem mode or not I’ve tested direct connect to the hub and it’s the same I’ve put BQM graphs and hub down and up below: Live Graph https://www.thinkbroadband.com/broadband/monitoring/quality/share/f3556cb45f6759c609f6e2863ab59c2ab762d700 13th June https://www.thinkbroadband.com/broadband/monitoring/quality/share/e7d20d409ceeb7d8b9c8d1dbed16d98c8ce5a287-13-06-2024.png 15th May https://www.thinkbroadband.com/broadband/monitoring/quality/share/10948ba8c7fc07a6b8a3d21405a4f6c480ad836e-15-05-2024.png 13th March https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a02d210740818cbbdae44ef031a483d84958697-13-03-2024.png All of this makes gaming almost impossible as I rubber band and disconnect all the time. The speed is never really an issue, I download great and upload fine. Anyone else had something similar and any advise? It’s driving me mad and getting through to support makes me even more mad... yes I can reset the hub, not it doesn't make a difference... just looks like a massively oversubscribed network to me...
