Trez
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customer charged to remove deceased husbands name from account
Last month my father died. We worked with virgin media to remove my father's name from the account so that the account would continue in my mother's name. There was no change to the package it was just a name removal. Today my mother received her bill and had been charged £21.60 to remove my deceased father's name from the account. We found this absolutely disgusting making a charge to remove a deceased person off an account. Virgin media are the only company that we have dealt with that have done this. When dealing with the name removal last month at no time were we told that a charge to remove the name would be made. As my mum is still grieving I phoned virgin today and the charge has been credited back to her account. My point is that this should not be happening to people who are grieving and have enough to deal with. Virgin media need to be up front about these charges or better still don't make the charge. I am very disappointed with virgin media for initially making this charge and adding more stress to an already difficult time for my mother.SolvedRe: Account name changed now landline not working
Hi Daniel, thank you for your reply. I've just managed to get a neighbour to pop round and unplug the phone from the media box and plug it back in. The phone now working. I think it's worth telling the staff that deal with these type of account transfers that after waiting say an hour after the account transfer if the phone is not working then to unplug it and plug it back in again. If I had been told this when the account was transferred it would have saved everyone today alot of time and stress. Might be worth passing this information on to vigins knowledge base for the bereavement team.465Views0likes0CommentsAccount name changed now landline not working
I spoke to the bereavement team this morning as the landline account was in my father's name and my father has passed away. They had to recreate an account in my mother's name with the original account details. So the account is now in my mother's name and has not been treated as a new contract. The bereavement team member who handled it all said that the land-line would be off for 30mins whilst she did this. It's now been 2hrs and the land-line is still disconnected. I rang virgin to be told that the new account was waiting to be registered/activated. In the meantime I have an elderly grieving mum at home with no phone. I can't contact her and she can't contact anyone especially in an emergency. Please can someone help me to get her phone working again quickly.503Views0likes3Comments