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Gorfmanrob · 15-07-2022

HiI need to reset the password on an additional email account within my account. I remember being able to do it online but now the only options are to delete it. Having spoken to 2 people on the phone I am no nearer a solution. All they managed to do...

Gorfmanrob · 15-02-2022

Hi all. First post so apologies if this has been addressed elsewhere.I have always split the 5g and 2.4g on my routers. Since receiving the Hub4 it struggles to save the new settings. If it does manage to it reverts back after a short while. This is ...

Gorfmanrob · 15-08-2022

Virgin need to restore the old system for 1 month to allow customers to carry out any maintenance they need on sub accounts and set up My Virgin Media accounts for each.We were not informed of the change so many people have lost access to valuable ac...

Gorfmanrob · 15-08-2022

I started this thread and got nowhere. Fortunately we managed to remember the password. From what I understand Virgin have now removed the ability for the main email account holder to do anything other than delete additional accounts. You cannot use ...

Gorfmanrob · 14-08-2022

Whatever you do, do not call customer services. They have no idea what you are talking about.They ended up changing the password on my main email account which caused a lot of issues

Gorfmanrob · 17-07-2022

Don't bother calling Virgin. As per usual they had absolutely no idea what I was talking about. She ended up resetting the password on my primary email which has caused no end of problems.Fortunately we managed to remember the password after about 50...

Gorfmanrob · 15-07-2022

It used to be so easy. Log in, got to additional accounts and do what you need. Now all you can do is delete the additional accounts. Madness!

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