Solar1963
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Joined 4 years ago
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Home Network Issues
I’ve been having problems for the last few weeks with certain devices losing WiFi signals, the signal throughout the house is excellent using the App diagnostics tool, the issue appears to be hub related. I ran a diagnostic test in the hub 4 settings and it comes up with home network issues.. I have two boosters so and other devices work perfectly in the same rooms as the others that keep cutting out.23Views0likes2CommentsRe: Virgin Stream Box
Thanks for the reply Daniel. I went through chat via WhatsApp and managed to get it sorted an hour ago. No fuss or trying to upgrade other packages. Much better customer service all round. The Stream box will be delivered on Wednesday, and I’ll add TNT Sports for now,448Views1like0CommentsVirgin Stream Box
I jaunt previously cancelled my contract but then got a call back from Retentions and was talked into Matt keeping the Broadband only 250MBPS for a very good price. I enquired about taking a Stream box but was told existing customers were exempt from any offers for the Stream Box. If that’s the case then they need to update their landing page because it clearly states the offer is open to both new and existing broadband customers only? If that wasn’t bad enough they then tried to upsell me another broadband package when I told them already I wasn’t interested in the 36O box as I only stream and don’t watch live TV apart from sports. I’ve since received countless phone calls along with left messages about a fabulous offer to upgrade my package. Grrrr564Views0likes2Comments