Hi,my email account has been locked. How do I fix this please?

Hello. I cannot sign in to My Virgin Media. I was locked out of my account a few months ago and I need to update my password. I tried to ask for my current user name details, but neither my surname or account number is recognised. I don’t know what t...

I get:’Please retry in one hour and make sure you are using the correct password to access your email from all of your devices.If the problem continues, please call our team for help on 150…’And I’ve had this for the last 5 days. I was promised a fix...