ContributionsMost RecentMost LikesSolutionsRe: Moving router Yes, happy to pay the £25 call-out charge. Re: Moving router Hi, I also require the same service. Can someone please get in touch? Thanks in advance Re: Why can't I get virgin media both neighbours have it? Hi, I am also having the same issue as above. All of my neighbouring flats can receive virgin media (including those directly above me), but my flat number is showing as not available for Virgin.