SixString
On our wavelength
Joined 4 years ago
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Compensation due to loss of services
Hello, With regard to previous posts by myself regarding loss of services and modem replacement, all is now good and sorted. However, having totally lost services (Broadband, Landline and TV) for a period of 20 days due to a cable fault, over a month later, I would have thought that the automatic compensation would have kicked in by now. We have just received a standard monthly billing letter for the normal amount. Not a hint of any compensation noted! I made sure during that period that the loss of services was recorded by an agent. Looking forward to your comments!937Views0likes2CommentsRe: Loss of services
We had a new cable to our property this morning, at last!. All services appear to be working properly. However the Hub is showing a red bar at the base when it's normally white when running. Tried a couple of reboots and it remains red. Is this an issue we need to be concerned about?263Views0likes0CommentsLoss of services
After experiencing random periods of a month or more of pixilation on our TV service (Tivo), dropped landline calls and breaks in broadband 10 days ago we completely lost all services. An engineer visited and was able to quickly ascertain that there was a fault with the cable feeding our property. In order to rectify this he informed us that permission to dig into the road/pavement had to be obtained from the local authority. Last Saturday two guys turned up and started working on the cable outside of our property. However, after a while they left and told us that they could not complete the work after digging up some of the pavement outside our property. We are currently receiving daily texts from Virgin informing us that a cable pull through has been scheduled for the next day, then the next ..... but nothing happens. We are currently able to use mobile data via tethering to work from home, however my wife's mobile package has only a few Gbs of data and will soon be used up. Bolt on data packages are expensive! I am therefore wondering if in view of this situation, for my wife to continue working from home (for the NHS) could o2 give complimentary data on her phone until this break in service is sorted. Thanks.412Views0likes6Comments