Forum Discussion

SixString's avatar
SixString
On our wavelength
4 months ago

Compensation due to loss of services

Hello,

With regard to previous posts by myself regarding loss of services and modem replacement, all is now good and sorted. However, having totally lost services (Broadband, Landline and TV) for a period of 20 days due to a cable fault, over a month later, I would have thought that the automatic compensation would have kicked in by now.  We have just received a standard monthly billing letter for the normal amount. Not a hint of any compensation noted! 

I made sure during that period that the loss of services was recorded by an agent.

Looking forward to your comments!

  • goslow's avatar
    goslow
    Alessandro Volta

    VM has to credit your account within 30 days of your service being restored under the auto comp scheme.

  • Hi there SixString 👋 Welcome to our forum and thanks for your post 😊

    We're sorry to see that you had issues with your connection. I'll certainly be happy to check that you're account has been set up for auto compensation. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan