SixString
4 months agoOn our wavelength
Compensation due to loss of services
Hello,
With regard to previous posts by myself regarding loss of services and modem replacement, all is now good and sorted. However, having totally lost services (Broadband, Landline and TV) for a period of 20 days due to a cable fault, over a month later, I would have thought that the automatic compensation would have kicked in by now. We have just received a standard monthly billing letter for the normal amount. Not a hint of any compensation noted!
I made sure during that period that the loss of services was recorded by an agent.
Looking forward to your comments!