Daytrader
Dialled in
Joined 16 years ago
User Profile
User Widgets
Contributions
- 123Views0likes0Comments
Re: Email account locked, just had this happen out of the blue.
Hi, thx for replying, yes, have been for over 20 years, i think my email account got locked because i forwarded a email by mistake to a email already tied to my main email on same account, so would that mean i have to reset passwords for both my virgin media and email, as it says in the message i got above ? just wanted to make sure it was a legit virgin message, also i would rather keep all my passwords tied to account as before, is there no way i can get it unlocked by phone or on a private message here ? thx2.1KViews0likes0CommentsEmail account locked, just had this happen out of the blue.
Not had a problem for over 20 years, first time this happen, any ideals ? message i get is below, before i try anything, want to know why i got this message, and its not fake/spam thx Oh, i did just try and forward a email before this happened, could that have triggered it ? i forwarded a message to this same email account by mistake, when i should have forwarded email to another account ? maybe server thought it was spam/virus ? Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution. Follow these steps unlock your Virgin Media Mail account Step 1. Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach. Select Sign In Select Forgotten your email or password? under the password box Follow the instructions to change your password Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password. Step 3. Once your password's reset, make sure your emails are not being forwarded without your knowledge. Go to mail.virginmedia.com Sign in with your username and password Click on Menu (top right) and then, Settings Expand the Email option Select Auto Forward This will show any email addresses set to receive forwarded emails from your Virgin Media mailbox. If it shows one you don’t recognise, select and delete the forwarding rule. Virgin Media takes your security very seriously. That’s why we always want our customers to know what’s happening as soon as an issue is detected. It’s our policy to proactively advise customers of external security threats which may affect them in the ever-changing digital world.Solved2.8KViews0likes7Comments