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Re: Incorrect Late Payment on Credit Report
Hi All, Just had a call from Virgin Media regarding this and the customer service person on the phone kindly explained that they were not able to do anything regarding my credit file so I do wonder why your process would be to give someone a call to explain that they can't help and to provide an email address which I've already reached out to. I've asked this complaint to be escalated but I was not able to receive a confirmation of this in writing due to your internal process hence the reason for my email now. It was confirmed that there was no missed payment on my file and so that would imply that Virgin Media have mistakenly negatively impacted my credit file and any credit applications I make. As my mortgage needs to be renewed this month, I am not able to wait the 21 days for a response and would greatly appreciate a more immediate response from someone that has the ability to get this resolved.1.9KViews0likes2CommentsIncorrect Late Payment on Credit Report
Hi All, Recently tried to renew my mortgage and discovered that Virgin Media have added a late payment marker to my credit file, even though this payment was not late and I had previously been in discussion with Kath on this platform regarding this payment as it was higher then normal for that amount. I've checked my bank records and this was taken inline with my normal virgin media payments. This was in November 2023 and since then I've been declined for a credit card and my mortgage. This is greatly upsetting and is impacting me financially for something that is not my issue. I'd appericate this sorted as soon as possible. I've also emailed the complaint line and will be reaching out to anyone else in Virgin Media about this as its frankly unacceptable that this occured when the payment was not late as it was taken from my account at the same time as all other payments.