ContributionsMost RecentMost LikesSolutionsRe: Cancelling my cancellation It was in the heat of the moment as the agent was so unhelpful and wouldn’t listen to my problem. Re: Cancelling my cancellation Thank you for you unhelpful comments. Do you work for VM, as I think your tone has the right mannerisms they are looking for. Re: Cancelling my cancellation What has happened to VM customer service? The customer services standards are nothing short of a disgrace. When did it get so bad? Cancelling my cancellation I cancelled with VM and then changed my mind less than an hour later. When. I called VM, they said they couldn’t cancel the cancellation. What sort of customer service is this? I have been with VM since the blueyonder days, and the customer service these days is an absolute disgrace. The agent seemed ‘happy’ to agree to my cancellation request and didn’t even try to retain me as a customer of over 20 years.