stevem999
Up to speed
Joined 16 years ago
User Profile
User Widgets
Contributions
Re: VM (Blueyonder) email down?
Hi, think it was clear from posts, but I have been locked out of my email a handful of times in recent months. I don't change anything but all of a sudden, no access to emails. Every time it turns out to be that you have locked my account for reasons unknown (as per the messages when you try to log in to webmail rather than my usual clients) and have to do all the password/app password reset process. My password is very secure and only used on my VM mail so really no idea why you keep locking it and requiring a reset.1.6KViews0likes1CommentRe: VM (Blueyonder) email down?
Fixed it myself in the absence of any VM support. Went through the whole ridiculous main password and app password reset rigmarole for no apparent reason, and now able to access email again. It really does seem entirely arbitrary when accounts get locked with zero communication from VM.1.7KViews0likes0CommentsRe: Is VM email (former BY) down? (again)
Hey Sabrina, I've replied to your message, but you know what might have been more customer-focused? Contact your customers before you lock them out of their mailboxes! This now seems to happen every couple of months and this same runaround every time.605Views1like0CommentsRe: Loss of Email - F010762348
Another slug of emails arrived about an hour ago, and I even sent an email from another address and it came through almost immediately. An hour later, incoming email has been quiet, so sent another test one from outside VM and sure enough, not received, so no real improvement.1.6KViews0likes0CommentsRe: Loss of Email - F010762348
Now I have emails showing up in Webmail that won't download into my mail clients. Couldn't make this up. Email client now returning 'your server does not support the connection encryption type you have specified' errors. I haven't changed any settings.1.5KViews0likes1Comment