nothappywithvm
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Locked out of Email AGAIN
For the third time this year - and the second time this month, Virgin Media have locked me out of my email. I am again being directed to a page saying "Forbidden" and with the option to translate from Luxembourgish. I've again tried to reset my password to no apparent effect. Now, I will say one thing only in VM's defence. Their broadband connectivity is very good and generally reliable. Their email service, on the other hand, is atrocious and seemingly maintained by people who do not give a damn. Their customer service team based in Sunderland are a disgrace - they tell you that a problem is fixed, only for it to recur a couple of weeks later. They are not up to the job. The silver lining to this is that gradually moving off VM for my email is going to make it easier to change ISPs in future. I will never recommend Virgin Media to anyone. Their customer service is appalling. Paul43Views1like2CommentsRe: Email inaccessible since 7th January
Sabrina, The problem has again reasserted itself this evening and again I am being given the runaround by the Virgin Media website. The case number of the matter I raised about one month ago is: C-0801252722 It seems that in spite of the efforts of your technical staff (who I have now lost any faith in) the problem has not gone away. I wrote to your office some weeks ago to complain about the poor technical service relating to a problem that has gone on for years. Nobody there appears to be taking any ownership of the matter. I do not like having to express opinions like this in a public forum but my advice to anyone is never ever to use Virgin Media.14Views0likes1CommentRe: Email inaccessible since 7th January
Hello, For nearly two days I have been unable to access my VM email. This is not the first occurrence in nearly nine years of being a customer. I have been given a runaround by VM's technical support and I suspect they haven't a clue what to do about it. A ticket has been raised but I was told it could take up to five days to hear back. In the meantime I have written to the customer complaints address in Sunderland in the perhaps vain hope that any human being still works in that capacity. For some reason the support person suggested using a different email address to sign in. I do not understand the reasons for this suggested workaround and am concerned at what it might entail for the other address I may want to use. Would it give VM access to my hotmail emails? I am utterly disillusioned with VM now. They treat their customers like dirt.211Views0likes3CommentsRe: Email inaccessible since 7th January
Just following this one up. I have been given a massive runaround by Virgin Media on the phone this morning. Their automated service is an absolute joke and being forced to endure the appalling music they insist on playing at you while you wait is a clear deterrent to even calling in. In short - VIRGIN MEDIA ARE A TOTAL DISGRACE AND TREAT THEIR CUSTOMERS WITH CONTEMPT. .295Views0likes5CommentsEmail inaccessible since 7th January
In the hope that someone may be able to advise. Since yesterday afternoon I have been unable to access my VM email either on my laptop or my mobile - whatever browser I user and also after having cleared out cookies. The https://mail.virginmedia.com/appsuite/ page displays a "forbidden" message and occasionally a suggestion to translate the page from Luxembourgish to English. I am not from Luxembourg so this is especially confusing. Is anyone else experiencing difficulties with email? Thank you, paul364Views0likes6Comments