nothappywithvm
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Re: Email inaccessible since 7th January
Hello, For nearly two days I have been unable to access my VM email. This is not the first occurrence in nearly nine years of being a customer. I have been given a runaround by VM's technical support and I suspect they haven't a clue what to do about it. A ticket has been raised but I was told it could take up to five days to hear back. In the meantime I have written to the customer complaints address in Sunderland in the perhaps vain hope that any human being still works in that capacity. For some reason the support person suggested using a different email address to sign in. I do not understand the reasons for this suggested workaround and am concerned at what it might entail for the other address I may want to use. Would it give VM access to my hotmail emails? I am utterly disillusioned with VM now. They treat their customers like dirt.188Views0likes1CommentRe: Email inaccessible since 7th January
Just following this one up. I have been given a massive runaround by Virgin Media on the phone this morning. Their automated service is an absolute joke and being forced to endure the appalling music they insist on playing at you while you wait is a clear deterrent to even calling in. In short - VIRGIN MEDIA ARE A TOTAL DISGRACE AND TREAT THEIR CUSTOMERS WITH CONTEMPT. .245Views0likes3CommentsEmail inaccessible since 7th January
In the hope that someone may be able to advise. Since yesterday afternoon I have been unable to access my VM email either on my laptop or my mobile - whatever browser I user and also after having cleared out cookies. The https://mail.virginmedia.com/appsuite/ page displays a "forbidden" message and occasionally a suggestion to translate the page from Luxembourgish to English. I am not from Luxembourg so this is especially confusing. Is anyone else experiencing difficulties with email? Thank you, paul292Views0likes4Comments