Virgin Media Virgin Media Community

timmie · 16-09-2023

Hi, I was recently sent a 360 box. The remote arrived damaged and I used VM WhatsApp chat to request a replacement. I was sent a V6 remote. I tried again and have just been sent another V6 remote. How do I get a 360 remote?

timmie · 10-08-2023

I just tried to do the Virgin Media leavers survey but it's broken. Insists on knowing my Sky package but I didn't tell it I had Sky.Not expecting any action - just letting VM know.

timmie · 10-08-2023

Hi, my contract has got messed up and whenever I try and fix it (telecon or WhatsApp) it just gets worse. Very long story short: My 18 month contract was due to end 13/8/23. I agreed on the 12/7/23 to remove the TV (2xV6 boxes) and go to 50Mbps BB on...

timmie · 12-07-2023

My contract with Virgin is coming to an end and I have asked to switch to a BB and phone line 30 day rolling contract and cancel my TV services. But I want to port my landline to a virtual landline provider as well.Problem is on this forum I read “If...

timmie · 04-02-2022

I made some changes to my contract in a telecon 1/2/22. The changes aren't reflected in my online account yet, how long should I wait? Also the changed contract was sent to an incorrect email. (A letter in my name was replaced by a 'Q'). Thanks.

timmie · 18-09-2023

Thanks for the link, when I follow the link it wants to send me a V6 remote. This has made me realise what the problem is. As part of a contract change Virgin sent me a 360 box (no idea why) but I have stored the 360 box and continue to use my V6 box...

timmie · 16-09-2023

Try the Virgin Media WhatsApp chat. Very slow and painful but you don't have to hang on as it's a messaging service. I got a good deal that way.

timmie · 12-07-2023

Thanks, that’s clear now. I definitely want to move the landline as I just don’t use it but we don’t want to lose the number. I am keeping the BB.I am also open to offers for a TV package deal (we have two V6 boxes I’d like to keep).

timmie · 12-07-2023

Thanks, I have already cancelled the TV and I am keeping the broadband. I just want the landline ported. Do I need to contact you about this or will the number port request succeed and then automatically cancel the landline contract without contactin...

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Replacement 360 remote

Virgin Media leavers survey

My contract is messed up

Port Virgin landline to a virtual landline provider

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Re: Port Virgin landline to a virtual landline provider

Re: Port Virgin landline to a virtual landline provider