MrGiles22
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Re: package increasing 300 %
Same thing happened to me a while back, was coming to the end of 18 month package, then a huge jump in pricing. I phoned Virgin and managed to haggle for a new 18 month contract saving at least £45 a month by cancelling Sky Sports, but was given Sky Cinema at no extra cost and a 500mgps broadband. Haggling is the best way, Virgin usually gives a decent deal because they cannot afford to lose too many customers. As for what you have suggested with your husband joining as a new customer, anything is worth trying. Good luck!!14Views0likes0CommentsRe: New to Virgin 360 first impression!
I quite like the 360 Box which I have been using for some time now. Never have a problem with it, great apps on view, easy to get around, was thinking of going back to Sky a few months ago using Sky Stream Puck, got the box with a good deal (or so I thought) and the box refused to work GGrrrrrrrrrrr. So, I sent it back got my money back and now got a new deal with Virgin for the same monthly bill I was paying before with Sky Cinema thrown in. Sticking with Virgin for the next 18 months at least.532Views3likes3CommentsRe: Landline not working
Mine went down last week, Virgin engineer turned up today and fixed it: apparently all landlines should now be attached to Router rather than phone socket. This is due to a nationwide switchover from analogue to digital, BT and Openreach are doing the same.270Views0likes0CommentsLandline Failure
Just noticed my landline has failed. Recently, I had a Hub 5 Router installed a couple of weeks ago, could be a coincidence. My landline is still attached to outside line and not Hub 5. So, I am wondering if the connection has been accidentally switched off. I tried ringing it from my mobile and it goes straight to voicemail. Anyone else had the same problem??251Views0likes1CommentNew Contract Set Up in a Jiffy
Hello all after an iffy start with a Virgin Customer Service advisor who eventually disconnected me due to the fact we could not understand each other, I rang back and luckily got a customer service who was brilliant. Without any faffing about he set me up in a new 18 month contract at the same price I am paying now, less Sky Sports etc which I did not need anyway but kept Sky Cinema at no extra cost to me. Now, I know there have been a lot of complaints about Virgin Customer Service, but this time I got a gem, a big thank you to whoever it was.352Views0likes0CommentsRe: Price Increase Beyond My Means
Hello after some thought I have decided to stay with Virgin, but will be cancelling Sky Sports, Sky Cinema and TNT Sports and will ask for a smaller TV Pack but keep the Broadband and Landline. After the discount period ends, the monthly fee goes through the roof well beyond my means and I am a State Pensioner. Anyone know what the monthly fee will be or thereabouts? I am hoping to reduce the bill by around £40 a month. I am hoping when I phone the services during the week I can get through easily and get sorted.520Views0likes1CommentMy hub has a solid red light.
The other day I noticed that a permanent red light was showing on the Router; the internet is working fine so far, but reading through other comments, seems the red light may be caused by overheating and could be a fire risk. I have already tried switching it off and back on again and red light still shows. So, what can I do for now? Contact Virgin or maybe an advisor on the community pages may help?Solved400Views0likes3CommentsPrice Increase Beyond My Means
Received an email the other day about my discount coming to an end soon and revealing the price increase. It was way beyond my current means so I am wondering whether just to cancel TV but keep Virgin Broadband and Landline. I am also wondering if Virgin offer pensioner packages at reasonable cost since I am 77 years old. Anyone know?2KViews0likes14Comments