DavidM71
On our wavelength
Joined 5 years ago
User Profile
User Widgets
Contributions
One Disgruntled 20 Year Loyal Customer
I have been with Virgin since its inception for 20 years without interruption and have always been given a good deal and looked after when it came time to renew, until today that is. My bill was set to go from £76pm to a whopping £189pm of which was not going to to happen so I tried calling 150 and every avenue left you leaving your mobile number and the call ending, I then endured a 40 minute wait on your webchat to be offered no better deal, the best deal being £79pm but everything SD, 1 box and the lowest broadband. As this wasn’t suitable and the agent wasn’t going to do anything I have cancelled with you to be told I now have to give 30 days notice from 30/04 meaning I will have to pay the £189 for that month! That’s the thanks you get for be continuously loyal for 20 years. Can I cancel my DD and pay whatever you are going to charge for the 1 day service I will have as the agent said the service will terminate on the 11/04 They do say all good things come to an end, time to look to pastures new. Thanks Virgin, Not!! Bye!!Re: Delete this recording from storage not working correctly
I had the same issue after the recent 5.14 update. If you actually turn the setting off then confirm it by hitting the back button you will see a message confirming the settings has been changed. Then go back in and turn it on again, confirm with the back button and wait for the setting confirmation message and it should be working again as it has for me.Re: Firmware Update to 5.14 Fail
After 2½ hrs of being passed from pillar to post frustration (at one point got transferred to Virgin Mobile to see if they could help) I was finally passed through to Lee who did checks on the box with no issues found so he put it down to the 5.14 update causing the box to glitch forcing it to do a full factory reset. To try and limit this happening again he has arranged for the box to be swapped out. The other box was just doing random re-boots every 5 mins or so and seems to have stabilised but that one is now showing approx 10 recordings and planned recording so I’ll keep an eye on that.Firmware Update to 5.14 Fail
Both our boxes updated to 5.14 overnight. One box is completely fine but the other has deleted all recordings and planned recordings. Problem being the one that has deleted everything is the master which held most of the recordings and planned recordings, surely a firmware update shouldn’t cause everything to be deleted?
