ContributionsMost RecentMost LikesSolutionsRe: Received Quick start kit but no virgin box at new house My phone signal is too unstable for phone calls at the moment, and I'm stuck at home as my little one is ill. Any idea if something can be arranged online via messages? Re: Received Quick start kit but no virgin box at new house I found a coax cable sticking out of the wall that the Virgin cable fitted in, but the hub has been in set up mode (flashing green light) for about 3 hours now. I'm guessing this means the cable isn't quite right? It's the only option I had. Does this mean I need someone from Virgin to come out and sort it? Received Quick start kit but no virgin box at new houseI need help getting my broadband set up. I've moved into a new house this weekend. I was sent a quick start kit but there's no virgin socket in here to plug it into. I've got a really terrible phone signal here (it's taken ages to get online to write this) so phoning up the helpline would be really difficult. Can I get some online support please?