TeamFergus
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Slow Broadband
My broadband has been slow for the last month. Please can someone help me to determine the best solution. It was restarted last week. Upstream Downstream Network log and broadband monitor below. https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f15c3139bc70beb0dc8233a488ce525b56a6f22 Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 242750000 0.9 40 256 qam 14 2 138750000 1.2 40 256 qam 1 3 146750000 1.7 40 256 qam 2 4 154750000 1.9 40 256 qam 3 5 162750000 1.9 40 256 qam 4 6 170750000 1.7 40 256 qam 5 7 178750000 1.7 40 256 qam 6 8 186750000 1.5 40 256 qam 7 9 194750000 1.2 40 256 qam 8 10 202750000 1.2 40 256 qam 9 11 210750000 1.2 40 256 qam 10 12 218750000 1.2 40 256 qam 11 13 226750000 1.2 40 256 qam 12 14 234750000 1 40 256 qam 13 15 250750000 1 40 256 qam 15 16 258750000 1.2 40 256 qam 16 17 330750000 0.7 40 256 qam 25 18 338750000 0.9 40 256 qam 26 19 346750000 0.7 40 256 qam 27 20 354750000 0.7 40 256 qam 28 21 362750000 0.7 40 256 qam 29 22 370750000 0.5 40 256 qam 30 23 378750000 0.7 40 256 qam 31 24 386750000 0.4 40 256 qam 32 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 80 0 2 Locked 40.3 43 41 3 Locked 40.3 67 4 4 Locked 40.3 40 0 5 Locked 40.9 33 0 6 Locked 40.9 27 0 7 Locked 40.9 28 0 8 Locked 40.3 58 0 9 Locked 40.3 61 0 10 Locked 40.9 77 0 11 Locked 40.3 69 0 12 Locked 40.3 59 0 13 Locked 40.3 62 0 14 Locked 40.3 74 0 15 Locked 40.3 65 0 16 Locked 40.9 58 0 17 Locked 40.9 17 0 18 Locked 40.3 17 0 19 Locked 40.3 20 0 20 Locked 40.9 25 0 21 Locked 40.3 6 0 22 Locked 40.3 17 0 23 Locked 40.3 18 0 24 Locked 40.3 13 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 46.3 5120 64 qam 3 2 43100000 46.8 5120 64 qam 2 3 49600000 47.3 5120 64 qam 1 4 23600000 46 5120 64 qam 5 5 30100000 46 5120 64 qam 4 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 1 0 2 ATDMA 0 0 5 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 1 0 Network Log Time Priority Description 07/10/2024 14:16:36 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2024 14:15:11 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 07/10/2024 04:46:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/10/2024 05:25:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/10/2024 16:46:2 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/10/2024 20:30:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 30/09/2024 19:43:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/09/2024 12:05:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/09/2024 06:49:38 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/09/2024 19:37:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/09/2024 14:34:18 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/09/2024 06:55:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/09/2024 00:48:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/09/2024 13:25:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/09/2024 12:48:37 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 19/09/2024 10:10:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 19/09/2024 00:48:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/09/2024 11:08:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/09/2024 10:57:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 17/09/2024 10:57:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
