basement1
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Contract confusion
Hi, can someone explain this for me please? My original contract was ~£139pm and then expired earlier this year. I was offered a new contract of ~£108pm which I accepted on April 15th. Come April 28th (the 28th being around when the bill is settled) I was charged the usual ~£148. I thought this might be because I accepted the new offer part way through the month and being sort of in between a rolling contract and a new contract and would have to wait until the following month for the new price to be, well, the new price. However, I logged into my account today and seen my bill is due on May 28th, but my new price is ~£145pm...but only sort of. This is what my bill for the 7th-28th of May says on my account at least, despite of course accepting a new offer way before that. On the timeline of my account it shows I changed my package (which I assume is accepting the new contract because the package didn't change) on April 15th. I was given 50 pence credit, for reasons I don't understand, at the same time. Then later in the timeline it shows ~£145pm for my current package obviously. Then there's more confusion because when I check the contract on my virgin account it says the contract start date is April 15th 2025 and the amount due every month is £0.00 (this of course being the preferred amount :P). Then to add further confusion the contract which was emailed to me states my new bill is ~£108 from April...2026. I mean am I the idiot here because I just don't understand any of it at all. Thanks.65Views0likes1CommentRe: Installation
I'll have to post them tomorrow or maybe the day after when I go back. It's obviously difficult to see in person with it being low to the floor, but it feels a lot like the plastic covering isn't wide enough for the pushin part of the connection to actually fit and it's that that is blocking it. I have tried looking for a pic of the box itself online and can't find one. It's very rectangular and has no slope to it like all of the others I can find.164Views0likes0CommentsInstallation
I'm asking this on behalf of someone else. Basically the kit was sent out a little while ago and I was asked to set it up. However despite this person having had Virgin (more specifically Telewest) in the past, and having the box on the wall that everything connects to, I'm assuming with it having been installed probably sometime in the late '90s, there's no way to connect the new kit to this box. There is still the screw type part where the wire connects, but the new Virgin wire simply doesn't fit it. It's way bigger and way too long to fit onto the old box. Could someone give me some advice on what to do? Thanks.181Views0likes4Comments