Zebedee104
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Re: Upgrade to 360 failed, what a surprise
So, some good news. :) I tried newapollo's reboot and hold the power/- button for five seconds. This forced a download and more reboots, but afterwards, I was very surprised to see 360 installed and working after pairing the remote. First impressions, it seems very speedy compared to the old software and the voice control is useful. Thank you, newapollo, for such a comprehensive reply. The second line team even rang back later in the day to see if there was still an issue. Bit too late, but at least they would have dealt with it. I'm hoping the requested internet upgrade has disappeared into the ether now, never to happen. I don't need the stress. :)58Views1like1CommentRe: Upgrade to 360 failed, what a surprise
Just phoned as the box is still not working in its Tivo mode properly either. The agent couldn't care less - you have to wait for the second line ticket to be updated. Why? The box is broken in Tivo mode as well as not being able to update to 360, which is what the second-line ticket is about. Your systems are so flaky - I should know better than to change anything as it results in this disaster for the next few weeks.98Views0likes1CommentRe: Upgrade to 360 failed, what a surprise
Yeah maybe - sounds a sensible idea. It's got worse now - we had an area-wide power cut so the box rebooted again. It's now saying 'There has been a problem with your account' and then tries to reconnect to some of the Virgin TV services (live TV is unaffected but recording is stuffed.) Can't be bothered to try anything now, will give them a call tomorrow.138Views0likes0CommentsUpgrade to 360 failed, what a surprise
I stupidly decided to upgrade my box to TV360 this week. And then, also decided to order the 1gb internet upgrade as it was a good price. So, the remote came today. Tried to update the box and it failed. Reset and tried again and guess what, then refused to start the update process - you must reboot your box. Over and over ... and over. Then spent 45 minutes plus with a nice lady, who thinks I have two V6 boxes (I don't, only one), then told me to switch off while she updated it for me. Then on restart, she thinks I'm now on 360 but I'm still in the Tivo interface. And now get a "Migration not available MA1/1/404" error. Off I've gone into tier 2 ticket hell. I wonder if I'll hear back. EDIT: Oh hang on, I have a text. "We have successfully activated your Virgin Media kit", half an hour ago. Oh no, you haven't. Still the same error message. And as for the 1gb upgrade. I think that has vanished off the face of the earth. Nothing sensible from VM other than a message to say "Just letting you know that the kit will be with you on null. Yodel will send you a message when it's out for delivery. To view your order details, tap this link: (and a link which doesn't work)" Why did I even bother? I've had this level of poor service for nearly 30 years now, going back to Cable & Wireless. You'll never change.Solved258Views0likes7Comments