weeshaz
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Re: Had nothing but a nightmare for the past 8 weeks
Had a text yesterday asking me to call them about my account, so i call the number and its all multiple choice askingvwhy im calling. Try telling them i was asked to call by yourselves, got nowhere, had to say it was about something else and then i got directed to their online page and they hung up! Is this company a joke?? Bet i cant even get through to the cancellations dept either if i try19Views0likes0CommentsRe: Had nothing but a nightmare for the past 8 weeks
Whats the solution, Virgin really need to get this sorted. Being kept hanging like this is not good enough, no communication at all unless i contact them and even then all they keep doing is re-booking it but no one showing up. Do i just cut my losses and cancel and go elsewhere.37Views0likes1CommentHad nothing but a nightmare for the past 8 weeks
13th May we had an engineer out due to disrupted signal and very pixelated screen on several channels. Very good, thorough engineer came out and tested all our equipent and said our tv v6 box was throwing up all sorts or error codes, he chacked the outdoor cable and said we need that replaced (the outdoor cable). He got it all booked for 2 weeks later as it wasnt considered a priority as we still had most services just a aignal that drops intermitently amd only some channels affected. Anyway it was booked for for 27th May, that day came and went and no one came to do the cable, even though i received a text saying work was due to be done outside my address and that i didnt need to be in. I done a live chat and they were full of apologies and rebooked it for the 16th June, yip you guessed it, that date came and went and no one showed up again. Done yet another live chat after getting nowhere on the phone and the person gave me some excuse about the road not being able to be closed for long, i told them i dont stay on a main road, i am up a wee culdisac which is very quiet and spacious especially during the day. Cut a long story short they rebooked it for Saturday 21st June and yet again, no one came. Ive only just renewed my contract and now want to just cancel. Ive had enough and mentally exhausted. Why do the people keep not showing up?!? Just to add, a few days before they were due to come the 1st time a van came up the street and a guy came to my door and said oh we were in the area so was just going to do your cable today but we need the team with a still saw as your path needs dug up to reach it. He said the team will come on the day its booked for. Thanks if you got this far, has this happened to anyone else or know what i can do.66Views0likes5CommentsRe: Wifi pods
Hi, yeah i already have 2 pods, the 2nd one has made a huge difference to the whole front of house and end bedroom but i have this deadspot towards the back, im sure if i could put a pod in that bedroom it would be close enough to the 1st pod to branch i signal from it if that makes sense. My 2 girls cant get wifi on their devices which is very frustrating and they shouldnt have to use their limited data every evening which then runs out halway through the month495Views0likes2CommentsRe: Wifi pods
Hi there okay the buzzing has now stopped phew! So that one no longer needs replaced. However i still have the problem of zero wifi in the back of the house, i have a pod in the middle halfway from router, them another halfway the other way and that covers my whole house except this back area witg the largest bedroom. Would a 3rd pod be an option at all to try putting between the 2nd pod and back of house to try and branch the signal out to that direction ?496Views0likes0CommentsWifi pods
I currently have 2 wifi pods, one is constantly flashing and making a buzzing sound which is very loud but my other problem is that one of the bedrooms gets zero wifi signal at all so i think i need a 3rd pod to actually put in that room. 2 of our kids share that room so thats 2 people not getting any wifi at all & its just useless! Tried calling virgin and struggling to get someone that understands the problem, i even got hung up on by a lady i was speaking to. Anyone from Virgin able to help me out at all with replacing my number 2 pod and also sending me a 3rd one to put in my kids bedroom? I will try calling again on my day off to see if i can get through to someone. Thanks, Sharon.593Views0likes6Comments