ks_farm
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Re: how to claim for compensation when engineer visits fail to show
Hi the rules regarding automatic compensation are very black and white. It should be credited to your account about 30 days after the fault has been fixed. Full details can be found here: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know675Views0likes0CommentsSymmetrical speed add on
Does anybody know if there is any information on the Virgin Media website regarding the symmetrical speed, add-on. I'm hearing conflicting information, some are saying it's a postcode lottery as to whether it's available, prices seem to vary I am unsure if it's available on all packages. According to this page https://www.virginmedia.com/broadband/our-speeds-explained it would indicate that all packages can have the symmetrical add on speed.Solved4.3KViews0likes5Comments