Oldhamp
On our wavelength
Joined 6 years ago
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Broadband upgrade
My order Order ref. XS1000142089 My order of QuickStart hub 5 dated 16th October is not showing in my orders please advise of when I will receive it. This is a broadband upgrade. Account number : [MOD EDIT: PERSONAL INFORMATION REMOVED] Thanks [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]Solved373Views0likes3CommentsRe: Broadband Upgrade
Hi Dan, have spoken to someone at virgin who is going to escalate this. It seems upgrade ( new hub ) as NOT been processed I have forwarded my pre contract to Sophie ( don’t know who she is ) along with css number. It appears the upgrade cost of 8 pounds is no longer valid although virgin are still advertising it as I speak. Am expecting another call tomorrow. How can an upgrade request be so difficult ?237Views0likes0CommentsBroadband Upgrade
I have requested a broadband speed upgrade to gig1 this involves upgrading my super hub 3 to 5. How long does it take for QuickStart hub to arrive? this upgrade was ordered on 16th October. Have not received email yet regarding delivery date but have received new contract details. Thanks in anticipation286Views0likes4Comments