Deadwood1
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Re: Landline/phone problem
For a so called communication company I find it amazing that it's so frustrating to get to speak to anyone that understands the problem being reported . I have been trying since December and I wonder why I'm paying for something I can't get...it was far better when it was Eurobell with the call centre in the UK...1.3KViews0likes0CommentsTiVo box error code c133
Hi There.. I have been having issues with my TiVo box which is connected to broadband box. Since Christmas day keep getting the screen freezing in the menu page with error code c133...and after re booting several times I can get to channel screen but all the channels show to be confirmed and then it freezes again. I have been into the website and carried out all the procedures to try and solve this problem but ended up just using my smart TV...The next day or two it then seems to work ok for a couple of days and then freezes again. In desperation I rung the dreaded customer services yesterday evening and eventually got through to speak to someone but unfortunately I found it very difficult to understand what they were saying as the customer service phone line is very poor audio quality and had to keep requesting the advisor to repeat himself. I then again had to follow the instructions given to me by him which incidentally are the same as I have already done numerous times the the on line self help page and the issue is still not resolved...he then took me through the process three times before he said he has passed it onto technical team to call me. But he was unable to say when that would be. Given that I repeatedly keep loosing my TV service I have to ask what I am paying for. My neighbours are not having this problem so clearly there is an issue with the cable or the hardware provided. Can anyone advise as to how long I have to keep loosing my service before I can get the problem solved. As an afternoon I have turned on the TV today and still have the same issue.1.4KViews0likes1CommentRe: Can I cancel my TV and keep broadband
Many thanks for your reply...whatever I decide on I have to call the dreaded call centre which is where I got burnt last time...I originally had a great package which included Eurosport discovery ect...but no sky sports channels which I had no interest in anyway...I had to ring last year as my box was playing up and despite my repeated response of no I don't want to change my package I found on my next bill a new package which ended up with all the sports channels...repeated calls to the dreaded call centre to reinstate my old package didn't work so I've ended up with a basic TV with no discovery/Eurosport and paying more. Just can't seem to get my original bundle back without loads of bolt ons I don't need...I've already signed up to discovery in my smart TV so I will give them the 30 day notice and just find another BB provider and virgin can whistle Dixie...,3.3KViews0likes0CommentsCan I cancel my TV and keep broadband
Hi There. I am currently paying £84.99 for a big volt bundle. With that I get broadband M350 a landline and TV. The TV is nothing more than free view and I think £84.99 is very expensive. I originally joined this service when it was Eurobell TV and it was an excellent service until virgin media took over and as far as customer service is concerned is non existent because when you try and speak to the call centre all they are interested in is selling you a new package. I tried last year to see if I could get a common sense answer to my query and despite a repeated no from me to increasing my package I was signed up to an even larger package that contains every sports channel under the sun..Once I saw my first bill I was not amused and I spent a total of 3 days attempting to get back my original package which I couldn't and I am now on a basic package that costs more for less. Can anyone one advise is it possible tore I've the TV bundle but keep broadband and if so what would the difference in cost be?. Alternatively would I be better in cancelling the lot and taking my custom elsewhere. Many thanks..Solved3.9KViews0likes2Comments