ContributionsMost RecentMost LikesSolutionsRe: Retentions - Can someone help me please? I would just cancel the payment and let them try to take you to court. Re: CANNOT PAY Well, well well... It appears that the payment thing is working now.. Same computer, same browser, same everything.. Perhaps the next time someone tells you that something is not working and it is VIRGIN that are at fault, you might try listening... Re: CANNOT PAY Yes, but can you not understand, YOUR webpage is faulty. Nothing to do with mastercard or anyone else. If i refresh the page a message comes up saying that "there is a problem with this service" It is nothing to do with me, mastercard, or anyone else, it is VIRGIN'S WEBSITE at fault. Funny how i can pay the electric bill, the water bill, paypal, and god knows who else, all with the SAME authentification, only THEIR web page displays properly.. john. Re: CANNOT PAY Paul, my patience is starting to run very thin.. I HAVE NOT GOT any other "devices" "browsers" or anything else. I am also disabled so i cannot use a telephone. You could not make it up... i am trying my best to GIVE YOU MONEY, but it appears that this is impossible.. I do not know where to go from here.. john. Re: CANNOT PAY Hi There, I am disabled and cannot use a telephone, therefore all this is a HUGE HUGE problem for me. I just cleared all cookies and cache, no difference at all. Is there anyway i can send you a screenshot of what comes up?? It is HALF the payment card authentication page thingy, but no way of seeing if all or clicking on things that are not there.. Re: CANNOT PAY I tried that link thing, and it takes me round in a circle. your authentification thing with mastercard IS NOT WORKING You can enter all the detials you like. It tells you to click on "continue" BUT THERE IS NOTHING TO CLICK ON. Try it yourself and see. Re: CANNOT PAY Ok, i am not 12 and do not have multiple "devices" as you put it. I have my one pc running windows and mozilla firebird. Every other person i have paid in the last few days, it has worked perfectly. I have spent ages on a chat type thing with virgin and got nowhere. Patience very rapidly running out. YOU lot set up the authentification thing, NOT ME, so it is a problem with YOUR website. How can i send you a screenshot?? CANNOT PAY Busy trying to pay bill. VIRGIN WILL NOT LET ME. a security thing comes up and i enter the one time pass code mastercard send, and the virgin think tells you to click on "continue" but guess what, nothing to click on.... Re: NTLWORLD being removed That is simply wrong.. My primary email address ha simply ceased to exist with a pop up thing saying it is "blocked or unavailable" Virgin staff have had four goes up to not to sort it but still blocked [or deleted] Re: NTLWORLD being removed NO, they are NOT announcing it, simply doing it with no warning. They just deleted my primary email account last week. TOTALLY stuck now..