ds2019
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New cables needed
Hello, My tv/broadband splitter cable has broken. It broke apart, it was old, the wire was actually showing. Now I have no TV or broadband. In fact my cables and wall set up is old, possibly since when Virgin took over from Telewest. Can an engineer visit please? Thank you. Drew146Views0likes1CommentRe: New Contract questions
Hello, Thank you for your reply. Yes I understand that removing something may change discounts etc. I don't want Netflix or TNT to be honest though. Sky Sports was added to the package but I haven't got access to these channels yet. I'd like to speak to the retentions team but they just don't want to put me through. I don't want to keep explaining everything to them and still not being forwarded to retentions, I have a disability and my account is flagged with this. Can retentions team call me? Thank you for your time.956Views0likes2CommentsNew Contract questions
Hi, I've begun a new contract with Virgin Media today but need a few things explaining. These are the services (not included Telephone services here) M500 Broadband Mega TV Sky Sports and Cinema Collection Virgin TV 360 box Add-ons Netflix Standard with Ads TNT Sports It says the monthly price plus add-ons £18.00 I don't want Netflix or TNT sports, why has this been added? I don't want them. If they are removed, will my bill be £18.00 cheaper? Also, the Sky Sport channels aren't on yet. I'm waiting for the new hub/router, arriving Friday. Finally, I asked a couple times to speak to the retentions team but was not put through. The customer services operator helped but I should have been put through to the retentions team when I asked. Can someone look through the new contract and reply to my questions please. Thank you, Drew1.1KViews0likes4Comments