New Contract questions
Hi,
I've begun a new contract with Virgin Media today but need a few things explaining.
These are the services (not included Telephone services here)
M500 Broadband
Mega TV
Sky Sports and Cinema Collection
Virgin TV 360 box
Add-ons
Netflix Standard with Ads
TNT Sports
It says the monthly price plus add-ons £18.00
I don't want Netflix or TNT sports, why has this been added? I don't want them. If they are removed, will my bill be £18.00 cheaper?
Also, the Sky Sport channels aren't on yet.
I'm waiting for the new hub/router, arriving Friday.
Finally, I asked a couple times to speak to the retentions team but was not put through. The customer services operator helped but I should have been put through to the retentions team when I asked.
Can someone look through the new contract and reply to my questions please.
Thank you,
Drew