Virgin Media Virgin Media Community

goody1 · 14-01-2023

Direct Debit set up - charged a late payment fee!!I set up a new direct debit with another bank around early December. 10th December is the bill date stating Direct Debit date is 28th DecemberRecent bill states a Late Payment Charge as the DD was not...

goody1 · 17-03-2022

I had to take a new cotract on 26th February for £40.50/ month, less than 2 weeks later the contract had incresed to £43.50 without any reason, I am still wondering why?The contract states "Your Montly service charge £40.50 Then £60.50 from Saturdday...

goody1 · 31-01-2023

It still seems like the recent payment has not been taken out, can you check it

goody1 · 20-01-2023

Well after another PM, hopefully this infuriating problem with Virgin Media will be resolved after VM offered an insulting goodwill credit to ‘cover the dissatisfaction caused’ on my next bill of £10 - £7.50 to cover the fee they overcharged me and £...

goody1 · 16-01-2023

@Andrew-G wrote:Well, maybe the forum staff would like to sort this out, and add a say £50 goodwill payment?If they won't, read and follow the VM Consumer Complaints Code of Practice. I always recommend putting complaints in writing and sending by re...

goody1 · 16-01-2023

Dear VirginI have just noticed you sent me a message:"I see your direct debit was requested to be amended on 11/11 and as it takes 30 days to be amended on the account and so it wasaccepted on our end on 12/12 and so the bill for December was not tak...

goody1 · 16-01-2023

My bank have just rang me to say they received the DD from Virgin on 15th December which was two weeks before the stated DD payment date. They said the mandate was set up and was also fine which allows Virgin to take whatever payment was required. Th...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

User Statistics

User Activity

Direct Debit set up - Charged a late payment fee!!

Contract changes wless than 2 weeks later

Re: Direct Debit set up - Charged a late payment fee!! Do not change your Direct Debit!!!!

Re: Direct Debit set up - Charged a late payment fee!! Do not change your Direct Debit!!!!

Re: Direct Debit set up - Charged a late payment fee!! Do not change your Direct Debit!!!!

Re: Direct Debit set up - Charged a late payment fee!! Do not change your Direct Debit!!!!

Re: Direct Debit set up - Charged a late payment fee!!