Rusty1978
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Joined 7 years ago
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Re: Cannot login to Virgin Account still after a week
Doesn't work. To be honest this is worst service ever. What's the solution when I'm paying £100 per month for this! Can't access my account and cannot watch TV I pay for unless it's through the box. Surely you IT team must be able to reset user accounts and sort them out. Come on!9Views0likes1CommentRe: Cannot login to Virgin Account still after a week
All my emails are accessible and the links come through fine. The final link to link the Virgin Media account to the new ID does nothing. It just sends you to the Virgin Media home page and the login screen remains on hold stating I have 15 mins to approve the login - the login I have just approved.38Views0likes8CommentsRe: Cannot login to Virgin Account still after a week
Also, I think someone should reach out to fix this as calling the technical team is a complete waste of time. I can see this not getting fixed at all and me not being able to access the account or the mobile facilities the package offers.361Views0likes0CommentsCannot login to Virgin Account still after a week
Hi, I’ve been dealing with this issue for over a week now, and it’s clearly related to the new ID merge between Virgin Media and O2. As it stands, I can’t access my Virgin Media account at all, meaning I can’t watch Sky Sports on my laptop or phone, or even do something simple like check or manage my account. I called customer support on 15/07/25 and spent over an hour on the phone with technical support. I was told this is a known issue affecting many users, and was advised to try again this week as it should have been resolved by now. Spoiler alert: it hasn’t been. The problem seems to be when I try to log in. I’m prompted to link my Virgin and/or O2 accounts. When I attempt to link the Virgin Media account, the system sends a verification email to one of my email addresses (which I can access), but clicking the link just sends me to the Virgin homepage. It doesn’t actually verify anything. So I’m stuck in an endless loop that leads nowhere. To make things more confusing, the new ID system was set up with a different email address than my original Virgin Media login. Both emails are mine and both work, and I only used a different one initially because I was already having issues on setting up the new ID. I’m now wondering if that mismatch is contributing to the problem. Either way, the verification links aren’t doing their job. When is this going to be fixed? It’s been long enough. Thanks, Russ