D_h_c11
On our wavelength
Joined 7 years ago
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Questioning charge on my bill?
so I call VM last night to discuss a charge showing on my new package. advisor is no help at all, I sit on hold for 15 minutes before the line goes dead. Never called back as advised he would. move now just had an email come through saying thank you for the changes made 16th August. removing some of my services? VM what is going on, we had never discussed removing anything and now the new contract I’ve just renewed is wrong. what is wrong with this company, how can you keep getting things fundamentally wrong? now I’ve got to call again and waste more time trying to sort this out. horrific company and customer services [MOD EDIT: Subject title changed for clarity]437Views0likes1CommentRenewal
Guys, I hope this finds everyone well. it’s that time of year again. contract renewal! 8 phone calls in 2 days just to get a uk call centre, then basically told by the advisor “the company isn’t t really interested in a renewal” the last advisor who signed you up didn’t do you any favours offering you such a good deal that’s the price, take it or leave it. in todays day and age I can’t believe that’s a companies stance. 2 sim cards 2 x tv boxes 1 gig broadband maximum tv bundle. really would appreciate contact from anyone wishing to discuss as we (after 8 years) are about to go to sky.767Views0likes7Comments