ANdrewBebb
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Re: Unable to access e-mails
I tried several times to gain access to my e-mails via Outlook without success. (I am not pat=rticularly good with tecnology). However the fact remains that Virgin locked me out with no explanation and no warning and I can see no reason why they could not have re-started the service. I am not wasting any more time on this. I intend to advise Virgin that if they do not re-instate my service as it was previously then I will lodge a formal complaint with Ofcom. I understand from reading a Computer magazine that there are a considerable number of peple with the same issue.709Views0likes1CommentRe: Unable to access e-mails
THe only way I can access my e-mails is though the online version. I cannot use outlook, which is what I prefer to do. Virgin did send me some detailed steps to follow, but , at the age of 70+ and not particularly skilled with computers I gave up. I cannot see any reason why Virgin cannot just re-instate my account without my having to waste hours of my time.752Views0likes4CommentsRe: Unable to access e-mails
The issue is present however I try to sign in either through outlook or directly through the web. I have tried signinn using tablet and mobile as well as my PC. If I try to sign in I just get a page saying account currently unavailable. It gives the steps to reset, but these don't work - I just get taken back to the same unavaiable page.837Views0likes6CommentsUnable to access e-mails
Earlier today I sent an e-mail to a friend. Five minutes later I tried to send an e-mail to my wife but a box appeared asking me for my password. I am now locked out of my e-mail account and cannot get back in as when I attempt to reset I just get a message saying this facility is not currently available. I cannot access my e-mails through my phne either.939Views0likes8Comments