milco
On our wavelength
Joined 7 years ago
User Profile
User Widgets
Contributions
Suspicious 'Virgin Media' pop-up advert
When exiting a website this afternoon a pop-up advert appeared on my screen, as below: Just re-reading this just now it looks suspicious ('...you have been selected, blah, blah, blah...') although the actual formatting of the advert looks authentic. Could someone confirm whether this advert is fake or not. I'm not interested in all the prize offers, I am just concerned that my security is being compromised by something pretending to be from Virgin Media. Thanks, milcoSolved126Views0likes4CommentsRe: 'Channel failed' message - CS2000
Update: The engineer came round yesterday. As soon as I said the box had frozen and we had phoned Virgin tech support but they couldn't connect with it, he whipped out a new box! Problem solved without any fuss whatsoever. Bravo, Virgin Media! Many thanks, newapollo, for your online advice. milco1.8KViews0likes0CommentsRe: 'Channel failed' message - CS2000
A quick update: After the hard-drive issue was resolved back in February, all went well until the hard-drive suddenly and without warning wiped itself clean about a week ago, losing all our recordings. Then this morning when I switched on there was a caption saying 'software update complete'. The only problem was that the box was frozen and there was no TV coverage. It allowed us to operate the 'home' button to scroll around the apps and the hard drive, but nothing would open. After re-booting the box didn't work, I rang Virgin technical support and they said they couldn't connect with the box from their end. It had basically seized up. ...so we have an engineer coming round tomorrow to fix the issue. I have to say Virgin technical support were first rate. The call was answered quickly, they were able to establish the extent of the problem without any issues and we have someone coming round tomorrow to fix, or replace, the box - hopefully! If there is one thing that comes out of this it is that upgrading our perfectly-functioning V6 box to 360 seems to have caused all these issues. Before the upgrade not a single problem. Since the upgrade there have been obvious hard-drive issues and now complete loss of functionality. Maybe the moral of the story is if it ain't broke don't fix it?1.6KViews0likes3CommentsRe: 'Channel failed' message - CS2000
Hi Dave, Thanks for your reply. When I checked the amount of free space on the hard drive, as you suggested, it was showing that the hard drive was full. This is ridiculous! We only have a few programmes (maybe 15 hours total) on the hard drive! When we upgraded our V6 box (never any problems) to the 360 about a month ago it (as we were warned) wiped our hard drive, so we had only just started recording again. Anyway, we did a factory reset, first of all the one that doesn't wipe the hard drive. No improvement. So, we did the reset with the hard-drive wipe and everything works again (live pause, live re-wind etc)... ...so, basically, having gone along with Virgin's suggestion and done the firmware upgrade from a V6 to a 360 box, we now have a unit with virtually no hard drive capacity! Have we reached the point where I need to ring Virgin for technical advice? Any advice gratefully received! Tony.1.9KViews0likes1Comment
