milco
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Re: 'Channel failed' message - CS2000
Update: The engineer came round yesterday. As soon as I said the box had frozen and we had phoned Virgin tech support but they couldn't connect with it, he whipped out a new box! Problem solved without any fuss whatsoever. Bravo, Virgin Media! Many thanks, newapollo, for your online advice. milco1.6KViews0likes0CommentsRe: 'Channel failed' message - CS2000
A quick update: After the hard-drive issue was resolved back in February, all went well until the hard-drive suddenly and without warning wiped itself clean about a week ago, losing all our recordings. Then this morning when I switched on there was a caption saying 'software update complete'. The only problem was that the box was frozen and there was no TV coverage. It allowed us to operate the 'home' button to scroll around the apps and the hard drive, but nothing would open. After re-booting the box didn't work, I rang Virgin technical support and they said they couldn't connect with the box from their end. It had basically seized up. ...so we have an engineer coming round tomorrow to fix the issue. I have to say Virgin technical support were first rate. The call was answered quickly, they were able to establish the extent of the problem without any issues and we have someone coming round tomorrow to fix, or replace, the box - hopefully! If there is one thing that comes out of this it is that upgrading our perfectly-functioning V6 box to 360 seems to have caused all these issues. Before the upgrade not a single problem. Since the upgrade there have been obvious hard-drive issues and now complete loss of functionality. Maybe the moral of the story is if it ain't broke don't fix it?1.6KViews1like3CommentsRe: 'Channel failed' message - CS2000
Hi Dave, Thanks for your reply. When I checked the amount of free space on the hard drive, as you suggested, it was showing that the hard drive was full. This is ridiculous! We only have a few programmes (maybe 15 hours total) on the hard drive! When we upgraded our V6 box (never any problems) to the 360 about a month ago it (as we were warned) wiped our hard drive, so we had only just started recording again. Anyway, we did a factory reset, first of all the one that doesn't wipe the hard drive. No improvement. So, we did the reset with the hard-drive wipe and everything works again (live pause, live re-wind etc)... ...so, basically, having gone along with Virgin's suggestion and done the firmware upgrade from a V6 to a 360 box, we now have a unit with virtually no hard drive capacity! Have we reached the point where I need to ring Virgin for technical advice? Any advice gratefully received! Tony.1.8KViews0likes1CommentRe: Question about 18 month Virgin contract extension with 02 SIM
Hi Kath, I've just reviewed my new e-contract with VM and there is no mention of the O2 element of the agreement anywhere on it. It just lists the services provided, relevant discounts, broadband speed information and the total monthly charge to VM. I received an e-mail from O2 separately when I first agreed the overall plan. This highlights the order number, 250GB data plan and spend cap. Just before spend cap it has the words '18 months' - but it is far from clear that this refers to the actual contract period. Having looked at it again I assume that it does, but the whole message is clunky and poorly laid out. The VM contract doesn't mention the related O2 agreement. I just find the whole formatting of the two contracts and the way they don't really reference each other a bit confusing. Going back to my original question, I think the O2 contract is for an 18 month period, but it should be much clearer in O2's e-mail. milco1.5KViews0likes3CommentsQuestion about 18 month Virgin contract extension with 02 SIM
I have just renewed my Virgin Media contract for a further 18 months. The best (i.e. cheapest) deal available meant having to take out a separate contract with 02 for a 250GB SIM card. We don't actually need this, but I was told we don't have to use it. Just put it somewhere safe. My question is this: At the end of the 18 months contract with Virgin what happens? If we wish to extend with Virgin do we just enter into a similar extension with 02 and carry on as before? Also, would it be possible to terminate the 02 contract after 18 months without incurring a penalty charge? In other words, is the 02 contract which forms part of the 'special offer' also an 18 month contract? I can't find any specific reference to the contract length on any of the communications from 02. Any help gratefully received. milco1.6KViews0likes5Comments