Brainfart
On our wavelength
Joined 7 years ago
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Re: Area 06 (SS3) landline down - dial tone but no inbound/outbound calls
No worries, Hope you can appreciate where I am coming from - if anything my concern is more for those on their own who don't have someone to chase this stuff up for them, in my case the other person at least has someone around. Cheers for confirming the fault though Have a good one685Views0likes1CommentRe: Area 06 (SS3) landline down - dial tone but no inbound/outbound calls
Beth_G wrote: We can see any known issues in the area affecting you at the moment, but are there any known issues showing for you here? To clarify, you mentioned a red blinking light, were you referring to the base light on the Hub? I checked the website before coming here I performed diagnostics while logged into the shub3, and then again from the websites own "check your kit" thing. As previously mentioned I am aware smaller faults typically don't get put on the service status page (which I should mention, is fine - it would be irrational to expect every little fault to appear there) and this is the case here The red light is the "flashing red phone" one, I checked it against this https://www.virginmedia.com/help/how-to/broadband/hub-lights Included the link because I figure it might be helpful for others having problems.703Views1like0CommentsArea 06 (SS3) landline down - dial tone but no inbound/outbound calls
Landline uses the rear phone socket on the SHUB3, which currently has red blinking light on it When you log into the shub itself, telephony status is red (error) Restarted the shub, did a diagnostic, checked the handsets Then did a full reset on the shub to be sure Tried dialing out on the line multiple times, nothing Try phoning the line from another (mobile) phone and you get an out of service message I did check the service status page but I've been around enough to know not everything goes up on it When it did the online diagnostic, it also mentioned needing to reset the shub (already done) Needs sorting the main reason I even maintain the LL at this point in time is the other person in the property is vulnerable and uses it. I gather from the similar posts on this part of the board there is a fault.870Views0likes10Comments