ContributionsMost RecentMost LikesSolutionsRe: Channel failed sorry the code is 2002. Press Ok and the message disappears only to return sometimes immediately sometimes much later. Channel failed After issues yesterday with setting up the 360 update and having a tech visit arranged for 1st October both boxes are now working today however getting the following enclosed message. However the channel continues and I change channel and go back again and it's fine for a while. Any ideas? Virgin TV360 - no picture Received my new controls whilst on holiday. Returned from Holiday today and went to set up the living room box. Had a message saying it had already been started on another box, the unused bedroom one, Long story short, took about 4 hours and a call to get them both set up. Turned the living room one on this evening to find no picture, menus were there though but unable to access anything and control was working slowly. Box rebooted itself and was stuck on welcome page. Checked the other box in the bedroom, same issue 😡 Whatsapped Virginmedia did checks and they were unable to do anything so I now have to wait until Friday, 6 days with no TV, for an engineer to visit. I am beyond frustrated and now just thinking I want to change provider. Up until now my V6 boxes were fine. [MOD EDIT: Subject title changed for clarity] Re: Upgrade to Virgin TV 360 I have tried both options and still getting the message. I received the new controls whilst on holiday and on returning today tried the download. It has worked on the box in my daughters old bedroom, which is never used, but not on the box we use the most in the lounge. Any ideas? Re: 360 I may of had an email but could of missed it, is there a way it can be checked? Re: 360 Thanks for the response but it doesn't really give me an answer to my questions though. 360 Good evening, can someone confirm if I am entitled to the Virgin 360 upgrade, will it cost me anything and will it affect my current contract? Thank you Solved