kacyastro
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Joined 7 years ago
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Re: Can't login to VM account to access email
VM Webmail and password issues update Maybe by luck (although I like to think with some logic also!) I've finally managed to resolve an issue preventing login to Virgin Media Mail by implementing the following strategy: Open My Virgin Media (in Safari in my case). Sign in and select account to login with - I have three accounts in total. Click on that account. At sign in enter Virgin Media O2 ID (NB - Touch ID on my Mac and not the same as used for my email app). Click on the 3 horizontal bars at top left. From options that appear select Email. A VM Help page on managing my email account opens. Go to 'In this article' heading and under How do I access emails on My Virgin Media account? go to IMAP settings (recommended). Click Host name: imap.virginmedia.com This opens the selected account from 2. above. On completion remember to sign out. Does any of this rather protracted 'work around' make sense to anyone out there in the Community? Best Regards.Re: Problems with Email and other issues....
VM Webmail and password issues Hi John_GS and Forum Team I thought it was all over but now Help again! Having finally sorted IMAP issues with outgoing Virgin Media emails as per above post and enabling access to the built-in email application for all my Apple devices by updating the mail app password I’m now faced with trying to re-access VM web mail. I can sign in to my VM O2 account for billing, service and package content but if I try to open mail via Quick Links or mail.virginmedia.com it generates an empty file ‘Unknown’ in my download folder and does not take me to my emails. I rely to a greater extent on web mail that I can access from my iMac as it’s easier on the eye. Can anyone suggest how I can re-instate web mail without messing up my VM client app? I have cleared my safari history on all Apple devices but this only gives me temporary access. Should I use ‘another mail’, e.g. as per the one I was forced to generate in Gmail in order to manage the VM mailbox or am I just going crazy? This just goes to my download folder without any result.
