ContributionsMost RecentMost LikesSolutionsRe: Upgrading to 360? New contract? Hi I just got my contract renewed with the same package as I had before, but I don't want to be put on a different contract if I upgrade to the virgin TV 360 . I would if I was guaranteed it won't change my package/ contract any help is appreciated. Re: Upgrading to 360? New contract? Hi I never got a notification for your reply, can you tell me if this upgrade puts me on a new contract as my contract is up in July and I would like to know more about it. I see people have mixed views on the upgrade so I'm unsure what to do and it's difficult getting through to virgin media on the telephone. Re: Upgrading to 360? New contract? I will do, thanks I don't see many people with positive posts regarding the upgrade so I think I'll take your advice and leave it as it is; I'm not want to be in a more expensive contract when it mentions free upgrade; more money 💰 Re: V6 box stuck on loop Hi , thanks for your reply it certainly seemed like it was on its way out, and for weeks now I've had trouble watching films and sports with the pictures freezing and being unable to watch but I will keep an eye on it as suggested. Although it seems ok for now on the films and sports channels. Fingers crossed 🤞 Upgrading to 360? New contract? Hi does Upgrading to 360 from a V6 box put you on a new contract that is more expensive than my current one that ends in 2025 ? Re: V6 box stuck on loop Hi the box has eventually reset fully and working again; I won't be resetting the other box in a hurry as it was some carry on, not good enough from virgin media especially when you pay a small fortune for their services. Think twice before resetting your TV box 🔧 V6 box stuck on loop Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connecting