baldyslaphead59
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Joined 8 years ago
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Re: Renewal Links in Emails and texts don’t work
Hi Akua_A. I have done this on my mobile and laptop, with the same result. I do not wish to use any other browser than Microsoft Edge. I have also been advised that I should only contact the number you gave within 30 days of my renewal date, which is not yet due. Notwithstanding this, if I have been advised to wait until this date, why would your systems continually prompt me to renew before the 30 days window has been reached? Would I be wrong to assume that all your systems should be working to the same criteria, rather than continually teasing customers with deals that are not yet available until the 30 day window has been reached? Baldy.505Views0likes1CommentRe: Renewal Links in Emails and texts don’t work
Whilst feeding back to the "Team", please also add that a new offer has now been posted whilst logged into my account, as per the screenshot below. Sadly, when clicking on the "See your offer" link, I don't get to see my offer, instead I get the same responses as previously, as per the screenshot below This really is poor customer service, wouldn't you agree? Baldy495Views0likes3CommentsRe: Renewal Links in Emails and texts don’t work
The link you posted takes me to a "chat to us now" link, which is contradictory to any great deals that I was expecting to see from previous the response. Why not just be upfront and say call us one month before your contract is due to expire, rather than sending people on a wild goose chase? Baldy.1.6KViews0likes1CommentRe: Renewal Links in Emails and texts don’t work
Not only are "some emails" being sent out, but now it's texts too. Alas, this takes me to a dead link too. I also am dreading the phone call, as no doubt I will not be speaking to someone in the UK again when I get through. Baldy1.6KViews0likes3CommentsRe: Renewal Links in Emails and texts don’t work
I had exactly the sae happen to me, although on the 1st email I received, did manage to get to my account via the email link, and "renew my contract". I also had an email confirmation of when this would start, the revised cost etc, happy days, I thought. Sadly, nothing happened, possibly due to the fact my "new contract" was for considerably less than I currently pay, so the old adage of something seeming too good to be true had been borne to be true. At least someone could have had the decency to check this and get back to me, but no maybe their AI systems aren't that clever!! Weeks later, another email, inviting me to "recontract now" which takes me to the "oops" page. Having just now called Virgin Retentions now I'm advised that unless I wish to add or remove a service from my current package, (which I don't) I have no need to contact them regarding renewals, until I'm within 30 days of my contract expiry date, so why not explain this in the emails I received, or at best, refrain from sending the invitations out to customers, unless they are within the 30 days of the contract expiry? Frustrating to say the least, casting a line to reel us in before it's necessary.1.8KViews1like5CommentsRe: Box keeps crashing with error code CS2002 (Fault reported - F010987379)
I'm still getting this too. Channel failed, please check your cables, reboot and try again. I have turned off the box, removed and re-seated all the cables, all to no avail. I also cannot rewind programmes I have been watching for a period of time. I can pause them, and fast forward, but not rewind. Also seem to be getting loads of failed recordings too. I have reset my box (kept all my recordings) but this had no effect either.4.1KViews0likes2CommentsRe: Only one session at a time is allowed
Thank you for the response Richw, but my point is, that when I visit ANY other website that I wish to use, and have an account with, it asks me to sign in. It doesn't block me and tell me I'm signed in somewhere else, (my tablet, smart TV, or mobile phone) and block me, it let's me sign in. As I can't access the router "settings page" because I'm logged in somewhere else, I can't get in to log out, without having to do a full pin reset, which seems madness to me, and others, who have posted the same issue. The error message we get when being unable to sign in is also confusing, as it states " "Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later." Why does it say "Please try later"?, Trying later won't resolve the issue, without a pin reset, or asking the "someone else" to sign out! baldy.22KViews1like11Comments
