IanMSpencer
On our wavelength
Joined 8 years ago
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Re: City Fibre - up and running
1 year on. Vodafone offered an upgrade, a small amount cheaper (but losing the price it high and discount by 30% structure). So reduced the price slightly and now have 900Mbps upload and download for £30/month, no negotiation required. Not one outage in a year. Never had a speed test at less than the offered rate (aside from home setup issues). The contract is a shocker though. Basically claims they can change anything because they "can't see into the future".239Views0likes0CommentsRe: I'm leaving VM after 34 years!
Email addresses. 1. Set up new email on Gmail or similar. 2. On your Virgin email set up an automatic reply for all emails to say you are moving your email and please use this new email address in future. 3. Forward all email to the new address. This will keep working until your email is deactivated sometime in the future.2KViews0likes0CommentsRe: I’v asked to cancel my virgin membership, for 2days have been shunted from pillar to post and still not j
Don't worry about cancelling the DD, just keep an eye on bills and use the online payment system, as you don't want to get into a world of pain. No extra charge for no DD. However, the online billing does not display any credits due at cancellation. The payment page is aware of them.2.1KViews1like0CommentsRe: Why do we tolerate how Virgin treat their customers - us?
FYI. We are still running down the contract, having been running on the excellent Vodafone CityFibre for 3 weeks or so. The 200Mbs upload is a game changer for me. Anyway, for those that are interested, our original £55 renewal offer is now down to £21/month for 250mbs broadband. I'm not sure why they are bothering when they've been told we have an alternative service. But for those renewing, I hope it is helpful to know where VM's bottom line on pricing is.1.6KViews2likes2CommentsRe: Why do we tolerate how Virgin treat their customers - us?
Simple answer is that we don't. While people might feel that the lack of alternatives makes them compelled to stay, the long term failure to address their customer service woes, wait times, misinformation, high pressure selling, new contract terms at the hint of a sneeze, excessive price differences between new and renewing customers means that as soon as another door opens, any consideration of loyalty is gone. I didn't go the OpenReach option due to issues that myself and neighbours had over the years, but now CityFibre have provided a real alternative here, why would anyone stay. I suspect that VM are being hammered by the CityFibre rollout and they've had a massive spike in calls now that they are available. Of course the initial experience is great with first adopters getting a service well below planned capacity linking into mature backbones of other providers like TalkTalk and Vodafone.5.9KViews6likes0CommentsRe: City Fibre - up and running
Thanks for the link - adding to my collection of complaints - I have a few in for broadband providers now! My renewal offer was £55 for broadband only, while they are offering £15 for 6 months followed by £33/month for new customers. I've never had any real grizzlies with the service, but these days with cloud stuff, the fast upload makes a significant difference to me, happy to lose 50Mbps download in exchange for an extra 150Mbps upload on CityFibre. Wouldn't go Open reach based services after poor experience some years ago.6.1KViews2likes1CommentCity Fibre - up and running
Well, VM not bothering to offer sensible renewal fees - expecting double their new customer offers means that after nearly 30 years, from the days of Birmingham Cable, 4 house moves, I'm off. Got ripped off on the last renewal - when daughter's partner bullied VM into a third of what we were paying, it was just a matter of time. VM are silly enough to display an offer for new customers on the same website as offering our "special" deal of twice that price. I'm not interested in tricks with retention. So when CityFibre cabled past our house, it was an easy choice to go there. Installed on time with not a lot of fuss. The only hassle was swapping to my own router to avoid res-setting up the whole house (on ai-Mesh). Needed a chat to customer services to get the PPPoE user and password and then there was a hidden magic number to set which had me Googling but getting 212mbps up and down, which is more than specified. Last straw is "broken" web site that gives a 404 for cancellations (once you can find it), a chat that doesn't offer a call back if you say no to not being prepared to wait, just kills the connection, and an over 40 minute wait. We are using snail mail to cancel. I suspect CityFibre is killing VM at the moment judging by the vans round here. Hint, if a customer is leaving, make it the best experience not the worst, because in a couple of years time when we might be persuaded to flip back, that cancellation nonsense will be remembered.Solved6.4KViews16likes10Comments