I sorted it mate.

Thanks

PaulI've been able to sort our the problem with the invaluable help of Forum members. Thanks

Managed to sort the issue.Thanks for your help and assistance, which was invaluable.

Yes I am able to access my primary account and email (blueyonder), but not the secondary email address (virginmedia) that the problem I am experincing. I am desparate to access my virginmedia account/email that I have had for years.