ContributionsMost RecentMost LikesSolutionsRe: Apps keep freezing We had to buy an Amazon fire stick to watch the apps BBCiplayer, ITVx, My5 and Netflix has had enough of the Virgin Media box failing for us. The apps work fine on the firestick so must be a problem with the VM box. Re: Apps keep freezing This picture is for BBCiPlayer there was another but think I must have deleted that one Re: Apps keep freezing The error code on BBCiPlayer is 2050 if I remember right not been back on it or any of the other apps none of them even load now just got fed up with it. I remember just before covid I got an email asking me if wanted the new box at the time I replied yes then got an email saying one will be sent then heard nothing about it since. Re: Apps keep freezing Now none of the apps work My5 won’t even play anything tried BBCiplayer app after re singing in to the app keep getting an error code nothing will play on that seems that we have to re log in to all the apps only for them not to work. Looks like we can no longer stream anything. Re: Apps keep freezing Hi again so I’ve done a factory reset as suggested took a while then had to re sign in to My5 and yes it froze again getting really fed up now paying £88.40 for something that keeps failing. My wife and I are pensioners both have illnesses and don’t go out much so rely on TV to pass the days now it to is failing. Re: Apps keep freezing Hello Ayisha I’ve re-booted it four times I’ve not re-set it had was worried I’d lose the saved to watch later lists etc. and would have to log-in to all the apps again. Re: Apps keep freezing I’m guessing it’s the TV360 as I don’t see the word TiVo anywhere Re: Apps keep freezing Newapollo sorry I wasn’t sure which box I have but we’ve had it many years, I googled and it looked like a V6 but I’ve just re googled TV360 and it’s the same as that too. Yeah I unplugged box for few minutes then plugged it back in it was ok for a while but now it’s at it again. Few years ago I requested a upgrade to a newer box and it said I would get one but then we had the pandemic and that was it so now I’m stuck with this constant freezing up box might be time to try something else, didn’t want to go with another company because we’ve been with Virgin many years and now we’re paying for something that’s not what it used to be. Apps keep freezing My5 and Netflix maybe other apps keep freezing while in play Netflix sometimes pausing for a count of ten then click play and it plays until next time. My5 freezes after each episode of a program and I click back on the remote a box comes up with a code CS2400 says App Not Responding, Sorry My5 isn’t launching at the moment please try again later.