pot-shadley
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Re: Contract renewed but still showing as not renewed at VM!
I am but so far no response. Its been 2 days now since I was told that the new hub will arrive and the start of the new contract. All I need is a date of when the gub is to arrive as you are now passed the contract start date and I'm not getting the broadband speeds that I should be getting.Re: Contract renewed but still showing as not renewed at VM!
Could someone from VM come back to me today. I started a conversation with Vicky & Alex a week ago but not heard anything for a couple of days. I'm happy with the latest proposal and want to proceed but need someone to confirm what happens next.Contract renewed but still showing as not renewed at VM!
We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is today. VM should be sending through a new hub but this hasn't arrived. The original contract runs out on 26/1/25. Having checked our account it us still saying that the contact expires soon and that the next bill will go to a lot more than that shown by the new contact. I would like to think that this is a mistake and the new hub will arrive tomorrow but, to be honest, I'm not confidant!! Has the contract been renewed or not? Can some one at VM contact me to explain this.
