ContributionsMost RecentMost LikesSolutionsRe: Email not updating on mail account! Don't know w at happened to my earlier reply but I tried IMAP with the recommended settings (as shown above) and it fails. As I have just noted POP works fine (again) with the same passwords as IMAP. Re: Email not updating on mail account! I have just tried POP again and it works fine with the same passwords I used with IMAP. It appears IMAP is the issue. Re: Email not updating on mail account! OK. I've removed the POP account and tried IMAP, which fails. See below for the settings used. This uses the same passwords as I used for POP. Re: Email not updating on mail account! Thanks. Would it be better to remove the POP account and try again with IMAP? Re: Email not updating on mail account! I've managed to get Outlook to add the account using POP (not IMAP) but there are no emails showing in the Inox, Sent, etc. Will this synch and add them? Re: Email not updating on mail account! It works fine using webmail. I log into my VM account and then click webmail from the bottom of the page. Sign in to my VM account is now automatic (for some reason) and I don't need to add my email/password. I don't want to access my email via webmail and want to use Outlook which has been working perfectly up to a few weeks ago. Re: Email not updating on mail account! I would like to say that I have got this working but can't as it isn't. When trying to add my email to Outlook I'm using IMAP (as recommended by VM). I add my password (4 words incl. dashes) and then click OK. It thinks about things for 30 secs and then fails. This is what trouble shooting shows: Have also tried using a password as suggest by Graham_A but this also fails. This is what trouble shooting shows: No idea what to do now! Re: Email not updating on mail account! Thanks but can't get this to work. Sign in failed with 'invalid credentials temporarily unavailable'. Re: Email not updating on mail account! I removed my @ntlworld.com account and now can't get New Outlook to add it back in. What ever I do the sign in fails. I have the new four word password thing which works on my phone but not on my pc. Is the password supposed to be with dashes or not because both don't work? Re: Email not updating on mail account! Outlook has asked for my new password (four words) which I have added but the sign in still fails. The error details are: {"SessionId":"f52ea923-a230-5845-8755-5997aa19f2e4","Timestamp":1759656408388,"Error":"INTERACTIONREQUIRED"}